Aclaimant is seeking an implementation manager to join our Customer Success team. The implementation manager will be responsible for scoping, designing and delivering solutions to successfully onboard new customer.

This individual will work alongside the sales, customer success management and operations teams acting as the face or our organization and the voice of the customer during implementation. The implementation manager will be responsible for advocating on behalf of our customers, analyzing current customer workflows and recommending best-practice solutions within Aclaimant.

What You'll Do:

• Maintain responsibility for complete execution of the roll-out within the allotted 120 day implementation timeframe
• Create and maintain project plans for each customer
• Implement multiple customers simultaneously
• Create and maintain standardized documentation around internal and external processes
• Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
• Ability to speak knowledgeably on all technical integration options available within implementation
• Create customized training packages to present in both web-based and onsite forums
• Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
• Ability to train and clearly explain the benefits, best practices and functionalities of the Aclaimant solution
• Configure the Aclaimant platform, to fit the customer's needs and requirements
• Facilitate hand-off from Sales to Implementation
• Facilitate hand-off from Implementation to Customer Success

What You'll Bring:

• 4+ years of business analysis, functional consulting, project or implementation management, or related experience in a client-facing role, preferably in Technical or Software Development services organizations 
• Implementation experience in a professional services capacity for a SaaS product required
• A successful track record in client-facing roles, supporting external clients in a highly professional manner
• Basic project management skills including estimating, planning, tracking and change management 
• Ability to assess quickly what a customer needs and translate that into configuration or integration specifications
• Excellent written and verbal communication skills, including ability to distill complex information between business users and technical users
• Ability to navigate challenges, problem solve, and think outside the box
• Ability to work with a fair degree of autonomy in a 100% remote environment 
• Bachelor’s degree
  
  Our Hiring Process:
   
• You must be legally authorized to work in the U.S. as Aclaimant does not currently engage in immigration sponsorship. A member of our People & Wellness Team will carefully review your resume. If you’re a great match:
• we’ll invite you to schedule a call at a convenient time where you’ll share your experiences and expectations and learn more about the role and life at Aclaimant;
• we’ll introduce you to your potential future manager (and perhaps a few other Aclaimers) for an opportunity to showcase your skills and abilities during an in-depth interview and/or assessment;
• we’ll contact people you’ve worked with and get permission to review your background; and
• we’ll make you a competitive salary offer that includes fully covered health benefits, 401(k) retirement plan with match, flexible vacations options, and remote work arrangements.
  
  Aclaimant is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Must be eligible to work in the U.S.