About UrbanBound and The Opportunity

UrbanBound is looking for a smart, motivated, passionate team player to lead our implementation department as we continue to revolutionize the relocation industry.  We believe that through innovative technology and superior support we can turn a stressful, confusing and overwhelming process into a predictable experience that is tailored to meet every client’s needs.

UrbanBound is the leading provider of relocation management software. Our fast-paced team builds smart software to help HR and mobility professionals manage and track relocation benefits, while offering employees a proven, self-guided process to relocate for their job. Our bold vision for the future of relocation technology challenges the status quo within the industry, and we’re gaining significant traction as a result. Organizations ranging from the fastest growing companies in the world to the Fortune 500, view UrbanBound as a key component for their workforce attraction and retention strategy.

We’re building an inclusive workplace that offers top performers from all backgrounds the opportunity to collaborate and grow their career.  Learn more about our history, our core values, and what it’s like to be UB: http://urbanbound.com/careers

What we are looking for:

We’re looking for a proven, motivated, and strategic implementation leader to shape the future of our team and ensure our client portfolio Mobility programs start off successfully.  You will have spent a significant portion of your career in customer facing roles where you’ve created scalable and measurable processes to track the success of each and every client.  No task is too big or too small. You are the type of person that is comfortable both in the boardroom and on the front lines rolling up your sleeves to help customers directly. In this role, you will be leading and managing assigned client implementations for both new and existing clients. The position works closely with clients as well as UrbanBound operations and support teams to ensure a successful, smooth and timely implementation. 

Ideal candidates will meet the following criteria: 

• Acts as the project manager for assigned client implementations. 
• Develops and maintains implementation project plans as needed. 
• Works closely with clients to gather necessary information and data, and provides guidance to ensure successful implementations. 
• Conducts or assists in client training for initiations as related to the use of UrbanBound’s management systems.  
• Works with Clients to develop new policies, where necessary. 
• Create policies to capture benefits, services, required documentation, tax treatment, eligibility and general ledger accounts. 
• Validates data to ensure content was captured and data is accurate. 
• Conducts post implementation meetings/follow up to ensure processes are working as intended. 
• Participates in enhancing the Implementation process via new tools, docs and procedures. 
• Performs other duties as assigned.

We provide:

• A collaborative work environment where you will make decisions daily that positively impact the business.  
• A competitive salary and benefits that include pre-tax commuter benefit, 401K, discounted membership to building’s gym, and competitive health, dental and vision coverage.
• A true work-life balance where family and health come first. Need to take a break? No problem. We have an open vacation policy, as we want everybody to feel well rested, energetic, and ready to seize the day.
• A contemporary, welcoming office located in the central loop’s newly-renovated Franklin building — one of the most recognized skyscrapers in Chicago. This address has easy access to CTA trains and Metra, and provides all the benefits of working downtown, such as an Amazon Go in the lobby, and several other restaurant options in the building.
• Company-wide celebrations; game night is a regular occurrence at UrbanBound as is wine night, book club, and sporting events. From trolley rides to boat tours to Whirlyball outings… when we meet our quarterly goals, everyone celebrates!

Key Competencies

• Comfortable working with technology in both personal and professional settings.
• Analytical, organized, and detail-oriented – your standards are higher than most and you are incredibly reliable and extremely organized.
• A confident presence with excellent verbal and written communication.
• Smart, energetic and driven; takes the initiative to learn and leads by example with a positive attitude.
• Desire to be a key player on a strong team in a fun, fast-paced environment and can work cross functionaly.
• Quick learner – able to pick up new concepts, technology and processes.
• You enjoy solving complex problems and training others.
• You are analytical and can use this to inform and make decisions.

Primary Responsibilities:

• Lead all aspects of a policy implementation project (determine policy needs, collaborate with various personnel, recommend verbiage, audit for consistency, communicate changes, and project progress, etc.).
• Compose, maintain, revise, and clarify client policies and supporting documents in a clear, accurate, and concise writing style.
• Document and maintain tracking of policy revisions both written and within our software.
• Verify all changes to client policy are compatible with the Relocation Services Agreement.
• Coordinate and assist in document publication, distribution, and communication.
• Maintain a positive attitude, a high level of ethics, teamwork, and professionalism.
• Consistently demonstrate excellent judgment, reasoning, and problem resolution skill techniques in the performance of all job duties.  
• Be accountable for all decisions and actions with respect to performing job duties and responsibilities.

• Analyze customer data and documentation to identify gaps, issues and risks.
• Gather and assess customer requirements versus technology and capabilities
• Responsible for translating customer requirements into configuration requests for our technology team (as needed); new customer configuration/workflow and upgrade projects from concept to launch. 
• Resolve technical issues related to implementation and production environments based on the platform and other related technologies.
• Key project team member that collaborates with various teams to perform implementation and upgrades, solution design, establish efficient documentation system, and assist to resolve all issues.
• Customer training (Go Live, ad hoc training sessions).
• Implementation managers must be capable of working with different departments and various staff groups, so teamwork skills are imperative. 

Qualifications:

• Bachelor's degree required. Certified Relocation Professional (CRP), Global Professional in Human Resources (GPHR), or Global Mobility Specialist (GMS).
• Three (3) or more years of experience in a related client implementation project manager role. Previous experience in domestic and/or international assignment management counselling, or related industry experience.
• Knowledge of applicable homesale, payroll, tax, and compensation practices and processes required.
• Ability to work on multiple concurrent implementations.
• Ability to communicate with clients, co-workers, and management in an efficient collaborative manner.
• Strong organizational and critical thinking skills and proven ability to be detail oriented, accurate, and work effectively under pressure and tight deadlines. 
• Ability to demonstrate initiative, prioritize tasks, meet deadlines, and present accurate documentation that is concise and easy to read.
• Proficient in Microsoft Office and Google applications.
• Excellent verbal and written communication.