Since 2016, we have been simplifying the beverage ordering process for bars and restaurants all across the country. We’ve worked alongside some of the greatest bar managers, beverage directors, general managers, and other industry professionals to build a platform that alleviates the pain of ordering alcohol. Once and for all.

Today we’re a well-funded, hungry team with an amazing culture. We’re changing a 240 billion dollar industry that is ripe and ready for innovation. Sound like something you’d want to be part of?

Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Provi is looking for an Implementation Program Manager, reporting to the SVP of Operations, responsible for ensuring a successful onboarding experience for our largest National Account customers.  In this role, you will be tasked with the management of multiple moving pieces, customer relationships, and internal process optimization for scalable growth.

What you’ll be doing

• Manage all operational and tactical aspects of multiple Implementation projects

  • Generating and defining Statements of Work

  • Creating Project Plans

  • Sourcing customer information and requirements

• Develop and Define standard operating procedures to ensure success and exceed our customers’ expectations.

• Effectively communicate plans, progress, and status/updates to both internal teams and customer stakeholders.

• Articulate the value of Provi through presentations, demonstrations, and open discussion with customers.

• Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the customer’s organization.
   

What we are looking for:

• Minimum of 3-5 years in an Implementation (Professional Services) position - SaaS industry experience is highly desired.

• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.

• Meticulous attention to detail with demonstrated knowledge management strategies.

• Must possess a strong combination of project management skills and client development.

• Must be an expert at developing and maintaining positive and productive relationships with customers; impeccable communication skills and ability to understand customers’ needs is imperative.

• Coach, Lead, and Empower: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities while developing team members.

• Must be a strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

 What’s in it for you:

• Make an impact: Work directly with the management team to help grow the business.

• Room to grow: Provi is growing fast, and you should too. Learn and develop with us.

• Benefits: Health, Dental, Vision, 401K, Commuter Benefits, Long/Short Term Disability, Employee Assistance Program. Very generous PTO and ½ day Fridays in the Summer.

• Energy at work: We are remote now but when we return, work out of our amazing office in River North with snacks, drinks, happy hours, etc.

• Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.

We’re on a rocketship. And we’re only going up! Working at Provi is a chance to take your career to the next level. By joining the company now, you’re getting an opportunity to grow as we grow. And, personal growth opportunities are limitless here. If you can dream it, you’re given the tools you need so you can do it. We wouldn’t be where we are today without our talented team, who continually drive our product, company, and culture forward.