Implementation Project Manager, Toast Payroll at Toast

| Chicago
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Job Summary:
The Implementation Project Manager manages the evaluation, planning, and execution of new client implementations. This role is responsible for the client experience from the contract closed until the client is using the platform. This position is the face of the project and the role centers on communicating expectations, challenges and solutions to clients while handling or delegating tasks to a Project Specialist as needed to ensure quality and accuracy throughout the implementation phase of the client lifecycle. 

Job Responsibilities:

  • Develop and manage project plans from initiation to closure of the project

  • Establish project scope, goals, deliverables, requirements and timing with input from the client and internal stakeholders

  • Communicate project milestones to clients and management

  • Manage project scope by ensuring any changes to scope are documented and discussed with project team and management as needed

  • Utilize tools and checklists to ensure that the project is being executed timely and accurately

  • Audit and review all setup items as tasks are being completed for sign off

  • Engage Support, HR, Benefits, and/or EDI teams as necessary depending on project scope and services 

  • Document best practices to ensure consistency in the execution of future projects

  • Regular and predictable attendance

Experience / Qualifications: 

  • 3-5 years of experience in project or account management

  • Ability to interact professionally with a diverse group of stakeholders including clients, senior leadership, and internal stakeholders

  • Must be able to manage multiple client implementations simultaneously

  • Comfortable giving direction/guidance 

  • Communicate potential concerns confidently and effectively

  • Ability to elicit cooperation from internal and client team 

  • Ability to delegate and audit 

  • Excel knowledge preferred; otherwise eagerness to build on existing knowledge of Excel functionality

  • Strong initiative and the ability to work in a fast-paced environment


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail


We are located in the trendy, downtown area of Streeterville on Michigan Avenue. You can find us next to the Wrigley Building!

An Insider's view of Toast

What's something quirky about your company?

Our sticker obsession! We love collecting and trading them.


Manager of Snacks

What does your typical day look like?

6 cups of coffee, a Cliff bar, lunch at 2, and on my way home by 7!


Operations Specialist

How does the company support your career growth?

I meet with my manager every week to review my personal goals and discuss how I want to grow as a developer. We also get a yearly stipend that we can use to attend conferences and purchase books that expand our knowledge base.


Software Engineer

How has your career grown since starting at the company?

I've been extremely fortunate to have great mentors and managers who encouraged me to look at situations through different lenses. This has helped me identify opportunities to carve out new career paths. Four of the six roles I've held did not exist before I stepped into them.


L&D Specialist

What are Toast Perks + Benefits

Toast Benefits Overview

Like most tech companies, we offer commuter subsidization, full health coverage, endless snacks, and collaborative workspaces. But what makes us unique is our offerings beyond the standard spread of perks and benefits: unlimited PTO, 401(k) match, sabbatical after five years, $500 wellness stipend, fun company events, employee-led communities, peer-nominated Toasty Awards and most importantly, an environment where you can truly be yourself. If you want to get the inside scoop on what it's really like to work here, check out our instagram @lifeattoast and follow the hashtag #WeAreToasters.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Eligible employees get a summer of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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