Implementation Project Manager, Toast Payroll
Job Summary:
The Implementation Project Manager manages the evaluation, planning, and execution of new client implementations. This role is responsible for the client experience from the contract closed until the client is using the platform. This position is the face of the project and the role centers on communicating expectations, challenges and solutions to clients while handling or delegating tasks to a Project Specialist as needed to ensure quality and accuracy throughout the implementation phase of the client lifecycle.
Job Responsibilities:
Develop and manage project plans from initiation to closure of the project
Establish project scope, goals, deliverables, requirements and timing with input from the client and internal stakeholders
Communicate project milestones to clients and management
Manage project scope by ensuring any changes to scope are documented and discussed with project team and management as needed
Utilize tools and checklists to ensure that the project is being executed timely and accurately
Audit and review all setup items as tasks are being completed for sign off
Engage Support, HR, Benefits, and/or EDI teams as necessary depending on project scope and services
Document best practices to ensure consistency in the execution of future projects
Regular and predictable attendance
Experience / Qualifications:
3-5 years of experience in project or account management
Ability to interact professionally with a diverse group of stakeholders including clients, senior leadership, and internal stakeholders
Must be able to manage multiple client implementations simultaneously
Comfortable giving direction/guidance
Communicate potential concerns confidently and effectively
Ability to elicit cooperation from internal and client team
Ability to delegate and audit
Excel knowledge preferred; otherwise eagerness to build on existing knowledge of Excel functionality
Strong initiative and the ability to work in a fast-paced environment