Implementation Project Manager, Toast Payroll

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Job Summary:
The Implementation Project Manager manages the evaluation, planning, and execution of new client implementations. This role is responsible for the client experience from the contract closed until the client is using the platform. This position is the face of the project and the role centers on communicating expectations, challenges and solutions to clients while handling or delegating tasks to a Project Specialist as needed to ensure quality and accuracy throughout the implementation phase of the client lifecycle. 

Job Responsibilities:

  • Develop and manage project plans from initiation to closure of the project

  • Establish project scope, goals, deliverables, requirements and timing with input from the client and internal stakeholders

  • Communicate project milestones to clients and management

  • Manage project scope by ensuring any changes to scope are documented and discussed with project team and management as needed

  • Utilize tools and checklists to ensure that the project is being executed timely and accurately

  • Audit and review all setup items as tasks are being completed for sign off

  • Engage Support, HR, Benefits, and/or EDI teams as necessary depending on project scope and services 

  • Document best practices to ensure consistency in the execution of future projects

  • Regular and predictable attendance

Experience / Qualifications: 

  • 3-5 years of experience in project or account management

  • Ability to interact professionally with a diverse group of stakeholders including clients, senior leadership, and internal stakeholders

  • Must be able to manage multiple client implementations simultaneously

  • Comfortable giving direction/guidance 

  • Communicate potential concerns confidently and effectively

  • Ability to elicit cooperation from internal and client team 

  • Ability to delegate and audit 

  • Excel knowledge preferred; otherwise eagerness to build on existing knowledge of Excel functionality

  • Strong initiative and the ability to work in a fast-paced environment


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We are located downtown in the trendy area of Streeterville, situated right on Michigan Avenue!

An Insider's view of StratEx, a Toast Company

What’s the vibe like in the office?

StratEx cultivates an environment in the office where unique perspectives and talents come together to help elevate our product and services for the restaurant industry. After working for StratEx for the past 6 years, I am still constantly learning and growing each day. The team members I work with bring a level of curiosity and quick-wittedness.


Solutions Engineer

What projects are you most excited about?

I most enjoy the troubleshooting and problem-solving related projects that come with my role. When the unexpected happens, I enjoy being able to take a step back to see how we can provide innovative solutions. The team structure we have at StratEx makes it easy to collaborate and test in our sandbox environments to help resolve issues quickly.

Joe H.

Service Consultant

How has your career grown since starting at the company?

I’ve been with the company for 4 years and have had the opportunity to work in multiple positions throughout my tenure. I started with the company working on the Service Team and now I have more of a leadership role in Client Success. StratEx has allowed me to grow and acquire the skills necessary to succeed while allowing me to pursue my passions.


Client Success Manager

What are StratEx, a Toast Company Perks + Benefits

Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Eligible employees get a summer of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
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