Implementation Services Manager
Implementation Services Manager - Chicago or US remote
LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk, and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers.
We are seeking an energetic Implementation Services Manager that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.
What you’d achieve:
- Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
- Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
- Serve as a dedicated project manager for all assigned implementations, focusing on time-to-value for our customers
- Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
- Deploy our out-of-the-box applications
- Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
- Configure highly customized use cases on Risk Cloud based on unique customer requirements
- Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
- Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
- Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
- Collaborate cross-functionally with other LogicGate teams throughout the customer journey
- Work with the Sales and Solution Engineering teams as needed to assist with implementation scoping and expectation setting, as well as to ensure a smooth handoff from pre-sale to post-sale
- Engage with Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
- Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
- Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
- Conduct highly effective meetings with customers over web conference
The value you’d bring:
- Bachelor’s Degree
- 3 + Years experience in management consulting, risk advisory, or sales engineer roles
- Experience in GRC, risk management, compliance, or audit
- Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
- Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
- Great people skills – ability to quickly understand your audience and tailor the right message to them
- Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
- A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help
This job is eligible for remote work in all states with the exception of Colorado.
WHAT WE OFFER
- Work Environment
- Regular cadence of communication organization-wide like monthly All Hands meetings.
- Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
- Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
- Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
- Time Off; 33 business days in first year of employment
- 16 Days PTO
- 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
- 6 Health Days (Mental & Physical)
- Equitable Parental Leave Policy
- Healthcare
- Blue Cross Blue Shield for Medical, Dental and Vision
- LogicGate covers 80% of employee premiums
- Flex Rewards
- Monthly funds on Benepass debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker, etc.)
- Partial ownership of company through stock options
Here are just a few things we’ve been up to recently:
- We’ve secured $156M in total funding to help us continue our mission
- We earned our placement as the #1 GRC Solution on the G2 Grid - an honor we’ve received many times over!
- We were included on Built-In Chicago's list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2021 Best Places to Work, and Chicago Tribune Top Workplaces 2020!
Not too familiar with GRC? That’s ok—a lot of us weren’t when we were in your shoes either. Here’s what you need to know:
- GRC stands for governance, risk management, and compliance
- GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. Bottom line: they keep their companies on the right track.
- GRC is a huge market, and growing fast. Not only is it a $35 billion industry today, it’s predicted to grow to $64 billion by 2025. This is what we’re going after!
LogicGate is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing LogicGate employees will continue to work from home until it’s safe to return to our offices. When our offices reopen, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at a LogicGate office.
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