Implementation Specialist at FOURKITES

| Chicago
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Be part of a customer-obsessed, data-driven global supply chain startup named one of the “2021 Best Tech Startups in Chicago”. We empower our people who are reshaping the supply chain industry with end-to-end visibility and real-time tracking. 

FourKites’ Global Implementation team is looking for a motivated and customer-centric individual to join our team as an Implementation Specialist. In this role, you will be responsible for independently performing a number of implementation tasks, as well as partnering with our team of Implementation Managers to deliver our large, global deployments. It is a great opportunity to further develop your implementation skills and consultative experiences.

About the team:

Our Implementation team is driven, collaborative, and solution-oriented. They come from a variety of backgrounds, whether its technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 25-50% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers, and all-around awesome humans!

What you'll be doing:

As the Implementation Specialist with FourKites, you will have ownership of implementation project tasks, including client management, design, testing, training, and software launches. Additionally, you will partner with our team of Implementation Managers to deliver our complex implementations, drive strategic customer conversations, and participate in cross-functional collaboration to set up clients for success from Sales to Customer Success. It is a very hands-on role that requires strong communication, problem-solving, and technical skills.

Responsibilities:

  • Lead and/or participate in project tasks such as the project kick-off, site survey, customer UAT, training, and go live.
  • Lead and/or participate in weekly status calls with customers, discussing project status, best practices, and progress to implementation complete.
  • Support the customer in the design & configuration of the FourKites platform to meet enterprise customer needs and requirements.
  • Deliver standardized training and change management to ensure the successful adoption of the FourKites program.
  • Communicate with customers throughout the implementation process.
  • Develop supporting documentation for the implementation process and user training.
  • Document business and functional requirements, maintain standardized project documentation, and own maintenance of internal and external project reporting.
  • Partner with internal teams to deliver internal initiatives and departmental projects

Qualifications:

  • 2+ years of experience in client-facing roles
  • Excellent ability to multi-task and prioritize workload
  • Strong analytical and problem-solving skills
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Bachelor’s Degree preferred

Preferred Qualifications:

  • 2+ years Consulting or Software Implementation Experience
  • 2+ years SaaS experience 
  • Proven skill with verbal and written communication with both business and technical contacts
  • Experience in the logistics industry or with Transportation Management Systems (Oracle Transportation Management, Blue Yonder, BluJay, MercuryGate, etc.)

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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