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Implementation Specialist

| Chicago

About G2 Crowd
G2 Crowd’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 Crowd empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 430,000 independent and authenticated user reviews read by nearly one million buyers each month. Our model brings transparency to B2B buying - changing the way decisions are made.

About The Role
G2 Crowd is looking for a hard-working and dedicated Implementation Specialist who will work with customers post-sale and lead them through the onboarding process. The Implementation Specialist should have a high-level of professionalism, attention to detail, and excellent phone skills.

Responsibilities:

  • Walk customers through an outlined onboarding process and advise on best methods to take full advantage of G2 Crowd services
  • Manage a portfolio of accounts with varying project statuses
  • Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the onboarding process until completion
  • Track and report on metrics like customer adoption and engagement
  • Help to continually improve the implementation process through experimentation and expertise

Requirements

  • 1+ year of customer service or project management experience in a professional setting
  • Professional written and verbal communication skills
  • Ability to manage and lead meetings with customers by phone
  • Personable with a proven ability to establish and build effective working relationships
  • Strong project management and follow-up skills to ensure completion of a task
  • Ability to multi-task and handle matters with no supervision and with excellent follow up
  • High attention to detail
  • Energized by making customers happy and successful

Why we love G2 Crowd
G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 Crowd is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Our Process
We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2 Crowd.

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Location

20 N. Upper Wacker Dr. Suite 1800, Chicago, IL 60606
20 N. Upper Wacker Dr. Suite 1800, Chicago, IL 60606

What are G2 Crowd Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Extensive medical insurance and dental insurance; Free vision, long-term and short-term disability and life insurance. Frequent team and family events. Companywide hack-a-thons and team trips. Beer Fridays. Flexible schedule. Stock options. Macbook and latest technology.

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