JOB DESCRIPTION

Description

Are you passionate about customer success? 

Caterpillar provides solutions to its customers far beyond the initial equipment sale. Services provided to customers after purchase leverage their connected equipment and our outstanding field technology, and decades of product, service and application expertise to enhance performance. Caterpillar's Global Aftermarket Solutions Division (GASD) exists to support enterprise efforts to deliver value-added services to customers. Working alongside our dealers, we serve customer needs throughout the product lifecycle. 

Services is where we are investing our time, talent and money because they drive value for our customers by reducing total owning and operating costs. If you have a passion for helping customers succeed, now is a great time to join GASD. 

The Integrated Services Innovation Project Manager will play a critical role in supporting Caterpillar's strategic and cultural shift to services. This position will lead department innovation projects to create, test, refine, and recommend new services and solutions in the space of Customer Value Agreements (CVAs), with the goal to bring the right services to market that enhance the value of our CVAs and help to attract and retain customers to the Caterpillar services ecosystem. This position is a change agent in the global organization and a champion for thinking differently in how we best serve our customers around the world.

Job Duties:

-Lead the shaping, testing, vetting & execution of innovation projects.

-Execute a structured methodology for innovation in services – customer needs/acceptance, execution capabilities, value determination, go / no-go decision, etc.

-Support the building and execution of an innovation roadmap for services – help fill the pipeline of ideas and prioritize the development and execution.

-Support leadership approval for required funding – business case development.

-Engage enterprise partners to secure project resources and coach project teams to achieve success in early stage, iterative design projects.

-Be a model and teacher of innovation to the department and enterprise business partners in support of the culture shift to services.

Additional Information:

-Relocation is available for this position

-Travel requirement is 25%-50%

Qualifications

Basic Qualifications:

-Bachelor's Degree

-Minimum of 8 years professional experience

-Minimum of 4 years of experience leading projects with structured methodology (6 Sigma, Lean, etc.) in complex/matrix organizations

-Minimum of 4 years of experience with aftermarket, product support, or customer services functions

-Experience with global organizations and a global customer base

-Desire to work in the earthmoving, energy, and transportation industries, with an appreciation for our customers and the environments in which they work

Top Candidates Will Also Have:

-Experience in the development and commercialization of products or services

-Experience with Innovation methodologies and projects

-Excellent interpersonal and communication skills, including ability to interact with and influence executive leadership

-Experience engaging and executing projects with external business partners (supplier or distribution networks)

-Knowledge of Caterpillar products, aftermarket, and dealer distribution network

-Diverse experience outside of Caterpillar in services industries

Top Candidates Will Be Able to Demonstrate:

-Ability to lead projects and drive results with high autonomy

-Success in innovation or entrepreneurial projects, preferably within a large, matrixed organization

-Success in uncertain / high risk business environment

-Ability to develop deep understanding / empathy for customers

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.