IT People Systems Project Manager

McDonald’s is proud to be one of the most recognized brands
in the world, with restaurants in over 100 countries and billions of customers
served each year. As the global leader in the food service industry, McDonald’s
has a legacy of innovation and hard work that continues to drive us to build an
even better McDonald's. Today, we are growing with velocity and are focused on
modernizing experiences while delivering incredible value and quality in the
food we serve.

McDonald's is a people business, just as much as it is a
restaurant business. We strive to be the most versatile brand on the planet by
building complementary teams who create delicious feel good moments that are
easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work
culture is flexible and dynamic to ensure we are executing with pace and
sharing our latest ideas. Our new state-of-the art headquarters, is located in
the booming West Loop area of downtown Chicago

McDonald’s goal is to be a modern forward-thinking burger
company delivering a contemporary customer experience. Customers are expecting
new and exciting experiences and services that are easy to use and seamlessly
integrated into their daily lives. The IT People Systems team plays a
significant role in achieving this goal by ensuring our restaurant personnel
are positioned with the tools they need to successfully drive a positive
customer experience.

The IT People Systems team focuses on HR and Learning
technology platforms servicing the HR and Learning Technology functional areas
within McDonalds. These responsibilities are critical to grooming our greatest
asset – our People.

The ideal candidate will be responsible for the successful
execution/delivery of multiple projects including the objective of managing the
development of HR technologies such as Applicant Tracking systems, onboarding,
HR/Benefits, Integrations to Time Keeping, Scheduling and other HR related
solutions modernizing the experience for our crew and managers. In addition,
this role will be the primary contact for all HR related technology projects.
The Project Manager will also be expected to utilize proven IT project
management processes in close collaboration with business stakeholders,
vendors, team members, and various IT functions. The Project Manager will
assume end-to-end initiative accountability to deliver the functional
requirements defined by a cross functional team.

Undergraduate degree required, Master’s degree
preferred in Computer Science or Project Management.

The Project Manager, US IT People System will
have 3+ years of experience and strong leadership skills with technical
knowledge/experience in the implementation cross functional projects. Specific
criteria include:

Demonstrated success at building Franchisee and
Cross Company relationships to achieve results.

Demonstrated success in implementing HR
technologies (e.g. Applicant Tracking, On-Boarding, HR Benefit, Case/Incident
Management, Portal and Self Service Technologies)

High energy level, adaptability, versatility,
appreciation of marketplace and internal customer considerations.

Strong influencing skills to drive the best
decision-making for the company.

Capable of achieving results in a US and Global


  • McDonald's business experience
    / restaurant experience.
  • Mobile or digital
  • Experience with Bot

  • Build requirements, select
    vendor(s) and oversee development and implementation of the HR initiatives
    within the U.S. restaurants for use by Restaurant Managers and Crew.
    Enabling Applicant Tracking, On-Boarding, Crew Reward and Recognition,
    Owner/Operator People Experience Network portal, HR Case Management and
    other HR technologies as dictated by our HR business partners.
  • Support and Manage HR
    Technology projects (i.e. existing HR system as mentioned above)
  • Lead IT efforts to onboard
    and implement a Global Video Platform
  • Participate in IT efforts
    for a mobile learning experience
  • Participate in IT efforts
    in improving the restaurant hiring process
  • Collaborate with cross
    functional teams and learning leaders
  • Oversight, control, and
    monitor of the planning, estimation, analysis, and design required in
    support of the People roadmap, using common project management
    methodologies such as Agile
  • Act as a SPOC for the 3rd
    Party Suppliers
  • Oversee requirements for
    Features and Functionality of any HR initiatives
  • Provide project
    performance and progress reporting to various project stakeholders
    including executive leadership with a focus on business benefit
  • Ensure continual roadmap
    alignment with other organizational strategic initiatives and changes in
    the business
  • Review work products to
    ensure quality, accuracy and verify completeness
  • Interface, coordinate, and
    communicate project interdependencies with other IT functional areas and
    business areas in timely and proactive manner
  • Influence or provide input
    to department-level forecasting and planning activities
  • Focus on financial
    management for all projects executed by the People Systems team
  • Participate in Technology
    Benchmarking exercises
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management


In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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