McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Hybrid

ITSM Change and Release Process Owner

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McDonald's Corporation continues to grow and expand! 

We are one of most recognized brands in the world.  In 2018, we have been rated as a top 10 place to work in Chicago.  As a modern, progressive “Tech” company, we are continually changing the Retail Food Service industry.  Working in our Technology sector of the corporation will provide you with challenging work, rewarding career opportunities, and one of the best comprehensive benefits packages in the industry. 

We are currently looking for a TRANSITION PROCESS MANAGER.

The Transition Process Manager is responsible for planning, scheduling and controlling the movement of IT developments to the run environment. They will work proactively with Change Delivery and Service Operations to ensure successful transition in an efficient and cost effective manner, which minimizes disruption to normal operation. This role oversees the end-to-end effectiveness of the standardized Change and Release Management process across MCD Global Technology. This role will also help implement the CAB model and run Change Management process overall.

They have overall responsibility to design, monitor, run and continuously improve the process and supporting artifacts across MCD Global Technology and Technology Service Providers. This role will work in partnership with the Service Operations Process and Service Continuity managers, reporting up to the Service Operations and Process Director. 

Responsibilities

Responsibilities for this role will include, but are not limited to:

• Responsible for the overall Change and Release Management process objectives and process design
• Runs the overall Change and Release Management process
• Oversees Change Control review boards integration and performance
• Monitors escalation approvals for Emergency Changes with ECAB members
• Manages integration of Change and Release across MCD Global Technology and Service Providers
• Acts as a process advocate and responds to questions pertaining to the process
• Hosts Change Management Process Governance process
• Tracks process metrics and monitors process maturity and progress based on identified KPIs and reports
• Conducts periodic process audits and reviews change reports to ensure the quality of process related activities
• Makes recommendations, initiates and/or manages continual improvement initiatives based on trend analysis and best practice research
• Maintains the service transition policy and procedures to ensure they are fit for purpose
• Ensures teams follow the agreed service transition processes and procedures, promotes leading practices
• Oversees processes for transition scheduling, planning, prioritization, risk management and dependencies to ensure effective transition across Technology areas and Service Providers
• Works with operations process owners to understand the impact of changes
• Accountable for definition and process execution supporting Change and Release calendars
• Ensures Change Delivery and Service Providers are sufficiently engaged in transition of services into the production
• Oversees risk assessment and readiness assessments processes
• Initiates and approves communication and training plans as they relate to the process

Minimum Requirements

Please Note:  We will NOT be able to offer immigration sponsorship or relocation assistance for this position!
 
REQUIRED SKILLS:

• B.S. Computer Science, Engineering or equivalent is REQUIRED
• ITIL Certification is REQUIRED
• 5+ years’ experience with running Change and Release management processes for an organization
• 5+ years in depth experience defining, implementing, and improving ITSM processes
• 5+ years demonstrated leadership of large-scale ITSM program deployment and governance
• 5+ years of process development and IT operations experience
• 5+ years’ of professional experience with global IT vendor landscape, services offered, and pricing and negotiations
• 3+ years’ of professional experience in effectively managing multiple stakeholder relationships with customers and service providers
• 3+ years’ professional experience with financial management, budget management and cost model development

DESIRED SKILLS:

• Capability to drive operational execution of supported processes when critical needs arise
• Business Acumen coupled with good technology understanding and awareness
• Strong people management experience and a demonstrated “challenge” mind-set
• Process design expertise and process excellence focus
• Experience working in an multi-vendor outsourced environment

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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