Jira / Confluence Administrator

| Chicago

At VillageMD, we are committed to helping patients achieve greater health by delivering the most accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems.

Integral to our Technology Operations team, the Jira/Confluence Administrator will help with an evolving landscape of critical platforms such as Jira Service Desk, Jira Software and Confluence. Our company is growing fast, and these platforms are quickly becoming critical to our day-to-day operations.

What are some examples of projects you’ll be managing as a Jira/Confluence Administrator at VillageMD?

  • Implement high availability solution by upgrading Jira and Confluence platforms from Server version to Data Center version, this includes setting up load balancer and configuring firewall and network security features that meets requirements of our Security office.
  • Develop and offer high quality, intuitive and customer friendly training courses to VillageMD community to increase effectiveness of these platforms across corporate landscape.

What will make you successful here?

  • Ability to communicate at all levels including sending enterprise wide announcements, providing executive reporting and summaries and leveraging several communication tools such as MS Teams, Emails and Presentations.
  • Leveraging Kanban methodology in managing day to day tasks and ability to breakup large objectives in smaller achievable chunks to make incremental progress

What you might do in your first year:

  • Help with integrating several group/teams not utilizing Jira and Confluence by closely working with them, understanding their needs and configuring screens, forms, workflows, permissions, notifications, templates, spaces, and projects and other relevant items to help them adopt these platforms.
  • Own the task of sustaining system discipline by ensuring all platform configurations maintain certain level of sanctity and overall system noise and set up confusion is kept to minimum.
  • Configure and support multiple service desks for non-technology groups such as Legal, Talent and Contract Management.

The following experience is relevant to us:

  • 4+ years of experience in the development and administration of Atlassian products (Jira, Confluence)
  • Big Plus if managed large enterprise scale instances of Jira/Confluence (2000+ users)
  • Knowledge of Single Sign-On protocols such as SAML 2.0 and tools (i.e. OneLogin or Okta)
  • Experience in leveraging custom scripts and REST APIs for advanced workflow integration
  • Atlassian certifications is a Big Plus, especially in following:
    • ACP-100 Jira Administrator
    • ACP-200 Confluence Administrator
    • ACP-400 Jira Service Desk Administration
    • ACP-500 Atlassian System Administrator
  • Bachelor’s Degree in Computer Science / Information Systems, Engineering or related field

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face primary care providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great healthcare benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks
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