Oh Snap!
This job is no longer active - but you can still view the details below.

Knowledge Management Strategist

| Chicago

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

Knowledge Management Strategist 

You can think of the Braintree Docs team as a collection of teachers, artists, bakers, gardeners, and tinkerers: the details are part of a bigger picture, and we attend to each with the other in mind. We come from a variety of backgrounds and areas of expertise, and we’re better because of it.

What we're looking for

Braintree’s product documentation is written by contributors from around the company, and we’re looking for someone who can help manage those contributions and make the content as effective as possible. We think you’ll be most successful in this role on our team if you’re:

  • Skilled in written communication
  • Adept at technical learning
  • Patient when working with many types of people and processes

Experience managing content created by contributors is a huge bonus, but it’s not required. The qualities we’re looking for are transferable and can be developed in a number of ways across a variety of fields. We’d love to hear how you think your experience translates into our environment!

A typical day might include...

  • Helping product teams scope and plan documentation projects, including helping them identify what needs to get done in what order and where their content should live
  • Reviewing proposed content for our developer docs and support articles in GitHub to ensure it communicates what the contributor intends and aligns with our overall content strategy
  • Coaching contributors on how to effectively use Markdown with custom templating
  • Auditing content across multiple docs domains
  • Providing input on tooling and technical work that impacts docs users
  • Tracking requests and priorities in Jira
  • Maintaining internal documentation related to content strategy and team operations in Confluence
  • Participating in team meetings and one-on-ones to share context and stay aligned 

General team expectations

We describe ourselves to other internal teams as a group of experience-driven knowledge management strategists. We facilitate the end-to-end flow of knowledge, supporting internal teams as well as business owners and developers. We aspire to foster an inclusive knowledge-sharing community that delivers the right information to the right people at the right time. We’re doing that by reducing friction for our contributors, distributing ownership of knowledge-sharing across the organization, and using quantitative and qualitative data to better understand our users’ needs. In order to do this effectively, we have a core set of skills we’re committed to developing:

Communication and collaboration 

  • Comprehend and clearly convey complex concepts to multiple audiences in a variety of communication settings and styles
  • Participate in and drive group decision-making across geographically-distributed teams
  • Organize your work to promote operational continuity, ensuring teammates and other contributors have the context necessary to pick up where you left off

Customer focus 

  • Share knowledge and experience which furthers the development of an inclusive knowledge-sharing community
  • Promote an environment where we all can explore and pursue opportunities for growth and development as individuals, as a team, and as a company

Tools and expertise 

  • Develop a thorough understanding of Braintree products and features and the associated technical and business needs of your audiences
  • Quickly learn and adapt to new technologies, processes, and concepts

Project management

  • Assess requests coming from multiple channels and set clear expectations with requesters on the prioritization of associated work
  • Contribute to developing content strategies in product documentation plans
  • Provide context and resources necessary for teammates and stakeholders to efficiently support and execute on projects
  • Align content messaging across teams to ensure a consistent end-to-end experience
  • Understand the function of internal teams and identify subject matter experts
  • Build rapport and credibility with stakeholders and leaders across the organization

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • DropwizardFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • S3Databases


222 Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Braintree

What projects are you most excited about?

Braintree is committed to continual improvement in the areas of D&I. We do this by emphasizing our values of Ask Why, Care A Lot, and Solve Together, Ensuring D&I is an ongoing conversation at all levels of the company, offering company-wide D&I trainings, and supporting employee developed events.

Anna Johnson

Diversity & Inclusion Program Manager

How do you empower your team to be more creative?

Working on internal products, I have a direct feedback channel to my teammates, to help fix things when they aren't quite right. Seeing this multiplier effect in action, seeing how it unlocks my teammates to new productive ends, is extremely satisfying.

Andrew Harris

Software Engineer

What are Braintree Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
More Jobs at Braintree10 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Data + Analytics
Data + Analytics