Lead Digital Strategist at Rightpoint

| Chicago | Remote
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Company Introduction

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity-always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we're searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, whom you love, what you believe, or what you geek out about, we bring people together to do great work. That's what makes us Rightpoint!!!

Introduction

The Lead Strategist will be responsible for guiding Rightpoint's digital strategy clients through their digital transformation. You will work on a dynamic mix of projects ranging from industry research and digital maturity assessments, to road mapping engagements and ultimately overseeing a series of transformation engagements.

You will work with content and UX teams, designers, developers, analysts, project managers and strategic account managers to improve customer experiences across industries including technology, healthcare, finance, automotive, CPG brands and eCommerce (to name a few). The Lead Strategist is responsible for end-to-end strategic solutions and leading the development of data-driven digital strategy. The Lead Strategist will share ownership of relationships at the executive sponsor-level across a variety of industries, and support peers and other clients within the Rightpoint portfolio.

What You'll Do & The Impact You'll Make
  • Act as an advocate and leader in digital transformation, leading the overall digital strategy and guiding our clients vision. Lead the development of strategic opportunities analysis, prioritization roadmaps and ROI analysis as part of the overall future state vision.
  • Work closely with our Experience team to introduce business/consulting frameworks and the ability to solve complex business problems with simple, industry-leading solutions.
  • Collaborate with our Research and Digital Insights teams to combine qualitative and quantitative analysis into transformative digital solutions, including artificial intelligence, machine learning, etc.
  • Translate business objectives, end user needs and inputs from customers or partners into documented business requirements.
  • Foster an innovative and inclusive, and collaborative work environment. You'll play an active role in counselling and mentoring consultants across the organization by providing structured and on-the-job feedback.
  • Lead or actively participate in strategy engagements in enterprise accounts.
What We'd Love to See
  • Demonstrated understanding of cloud technologies, with a strong focus on any of the following: Microsoft, Sitecore, Salesforce, Adobe, Epi, or leading Data and Martech offerings.
  • Experience at a large consultancy or respected boutique firm is a plus.
  • Identified experience in one or more industries (healthcare, financial services, manufacturing, retail or professional services)
  • Experience that spans across UX, business, operations, web engineering, design, data architecture and infrastructure. That is, you should feel comfortable talking to other business partners, UX and visual designers as well as technologists and developers.
  • An entrepreneurial spirit who is excited by ambiguity, operates autonomously and can make informed decisions on the fly, grounded in a digital transformation point of view.
  • Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas and challenge the norm.
  • Actively listen to ensure you are seeking to understand before you are understood.
  • Exhibit exemplary client service skills, to all people, regardless of level inside or outside of the company.
  • Written and verbal communication skills should be professional, concise and effective.
  • Exercise confidentiality concerning the affairs of the business. "Own" your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details.
  • Don't just be the student, be the teacher. Exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others.
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions.
  • The energy and passion to evangelize our service internally and externally.
  • Successful past experience leading similar strategy engagements required.
  • Commerce and/or Brand experience is a benefit but not a requirement).
Benefits and Perks at Rightpoint
  • Flexible PTO
  • Casual and open office environment
  • Flexible work schedule
  • Great insurance coverage and flexible spending accounts (Multiple Options)
  • 401k with company matching
  • Weekly snack/drink delivery
  • Regular cultural and social events including: volunteering, game nights, cultural and diversity spotlights, Happy hours, Team outings, intramural sports, etc.
  • Frequent catered lunches
  • Continuous training, certifications, and learning opportunities
EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

An Insider's view of Rightpoint

What are some social events your company does?

The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

Brad

VP, Delivery Excellence

How do you collaborate with other teams in the company?

This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

Valeria

iOS Developer

What makes someone successful on your team?

Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

Kelly

Project Manager

How does the company support your career growth?

I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

Dominique

Recruiting Coordinator

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute within IRS guidelines annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 3x times an employee's annual salary.
Pet Insurance
We offer an optional Pet Insurance Program.
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
Family Medical Leave
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
Some Meals Provided
Happy Hours
Happy hours are hosted regularly throughout the year
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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