The Learning & Development (L&D) team is looking for a Project Specialist, Learning & Development Design to help build GoHealth's learning strategy. This role reports to the Project Manager, Learning & Development.  The Project Specialist, Learning & Development will assist Projects Managers in the delivery of multiple L&D projects from ideation through final delivery and implementation. These programs and learning initiatives will align with our needs and remain in tune with GoHealth's, sales-driven culture. This is a growing department and your expertise on developing training programs will have an impact on the growth of our agents. This is a great role for someone that enjoys seeing their work implemented throughout a growing company.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

• Collaborate with L&D project managers and project sponsors to determine project scope and vision.
• Conduct interviews to gather requirements via questionnaires, surveys, site visits, user stories, workflow storyboards, use cases, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Manage and track the status of requirements throughout the project lifecycle, redefining as necessary.
• Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders to ensure issues and solutions are understood.
• Create regular project status and progress reports.

Skills & Experience:

• Bachelor's degree in a related field or equivalent experience
• 1-2 years supporting diverse and complex L&D projects
• L&D or training experience is preferred
• Experience working in a team-oriented, collaborative environment
• Demonstrated project management skills and project management software skills, including planning, organizing and managing resources
• Be able to work cross functionally with our internal and external resources in order to develop project deliverables
• Strong customer service orientation
• Learn new concepts quickly, applying depth and breadth of current skills in analyzing new opportunities or problem areas.
• Identify risk areas and proactively determine appropriate mitigation
• Ability to balance multiple projects in a fast-paced and results-oriented environment
• Ability to deliver high levels of performance and service excellence while balancing multiple priorities
• Ability to translate complex information into easily understandable content
• Strong verbal and written communication skills
• Excellent relationship building skills

Benefits and Perks:

• Open vacation policy because work life balance is important
• 401k program with company match
• Employee Stock Purchase Program
• Medical, dental, vision, and life insurance benefits
• Paid maternity and paternity leave
• Professional growth opportunities
• Generous employee referral bonuses
• Employee Resource Groups
• Work from Home Stipend
• GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC