The LMS Administration team supports multiple groups, from course designers to students, to create and maintain an easy-to-use, engaging, and secure environment for students to learn online. This role involves a wide variety of front-end system management as well as an understanding of back-end system processes, in addition to managing technical support. Strong analytical thinking and team coordination is key to success in this position.

Responsibilities:

• Oversee the management of multiple Learning Management Systems (LMS)
• Provision new users and course spaces
• Review and test scheduled updates to the LMS
• Own and enforce user permission schemes
• Research, install, and maintain vendor tools (LTIs)
• Set up and configure new LMS spaces as needed
• Complete daily and semi-regular data updates
• Review and consolidate client source data from multiple systems
• Process course enrollment data for students and faculty in the LMS
• Work with internal teams to coordinate and maintain client event calendars
• Perform scheduled calendar tasks related to university term structures
• Support internal teams and end users with technical questions or issues in the LMS
• Monitor support ticket systems for internal and external users
• Analyze support case data to identify and prioritize root problems
• Work directly with some users to resolve technical issues
• Manage team members and vendor relationships
• Oversee the tasks and duties of other LMS Specialists
• Own and maintain working relationships with multiple clients and vendors
• Write and maintain articles for a technical support knowledge base

Requirements:

• Associate’s or Bachelor’s Degree, or equivalent work experience
• Excellent organizational and analytical skills
• Ability to troubleshoot common issues with PCs, Macs, and multiple browsers
• Experience with third-party Learning Management Systems – Blackboard, Canvas, Moodle – preferred
• Experience working with spreadsheets and coding is a plus

* Everspring is an equal opportunity employer.