Logistics Solutions Specialist at Shipwell

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Logistics Solutions Specialist

Shipwell is fundamentally changing the shipping and logistics industry by building a connected platform that provides solutions for your entire supply chain. We are streamlining the way shippers, 3PLs, and carriers have operated for decades using ground-breaking technology to provide automation and workflow solutions in an established industry that comprises over 5% GDP. Shipwell created the first truly connected digital supply chain platform that provides real-time connectivity, visibility, automation, and bullet-proof APIs. We are a Series B startup that is backed by world-class investors, such as First Round Capital, Fifth Wall, and Georgian Partners. 


Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!


Logistics Solutions Specialist


As a Logistics Solutions Specialist, you will field calls and emails to and from our carrier and shipper customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy! 


When you get here

  • You will complete a 2-4 week training and professional development program 
  • Problem-solve through any issues that occur before, during or after transit
  • Track shipments and deliveries for freight booked by our teams
  • Collect important paperwork from shippers and carriers 
  • Enter detailed notes in to our proprietary platform system, recording the details of your work
  • Make and receive calls with truck drivers, dock managers, and shipping coordinators
  • Accurately and effectively work as part of the team to make sure our shippers and carriers are delighted with the Shipwell experience

Our Ideal Candidate

  • Proven experience in a customer service role
  • Excellent communication/presentation skills and ability to build relationships
  • Effective and pleasant phone presence 
  • Strong organizational and time-management skills
  • The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed

What is Preferred:

  • Fluent in speaking Spanish, but not required!
  • Working knowledge of GSuite and MacBook

What we offer:

  • 401k
  • Career growth opportunities
  • Friendly and inclusive company culture
  • Team building events and office celebrations
  • Competitive compensation with company stock options
  • Company sponsored healthcare, dental, and vision insurance
  • The kitchen is fully stocked with local coffee, drinks, and snacks
  • An open work environment where everyone has a voice
  • Subsidized gym, cell phone, learning and commuter reimbursements. Oh yeah, and entertainment reimbursement, we’ve got you covered!
  • An exceptional team of passionate, bright, and inspirational coworkers


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • HubSpotCRM
    • Google AdsLead Gen
    • LinkedInLead Gen

Location

500 W. Madison St, Suite 810, Chicago, IL 60661

An Insider's view of Shipwell

What’s the vibe like in the office?

Our company is open, relaxed, and feels like a family. It’s a warm and fun environment with great office perks which helps productivity. Shipwell is growing at a phenomenal rate and our co-founders continue to shape and implement a positive atmosphere by creating a sense of belonging with open lines of communication.

Liz

Key Account Manager

What does your typical day look like?

As the Head of Sales Operations I help quickly scale our business. I spend my days partnering with our sales & customer facing teams to define our internal processes with a focus on the data we need to collect throughout. My end goal is to enable the sales & customer facing teams to be efficient on the right behaviors that drive growth!

Kara

Head of Sales Operations

How does the company support your career growth?

Shipwell makes it a priority to invest in the training and development of each and every new employee. Their extensive on-boarding process ensures that new team members have the tools that they need to be successful and their company culture is extremely open and welcoming - an essential key for a rapidly growing organization.

Jimmy

Sales Development Representative

What's the biggest problem your team is solving?

By amassing one of the nation's largest digital fleets, Shipwell is bringing unique visibility to shippers, 3PLs and carriers by reducing friction within the supply chain, providing cost-saving workflow automation and real-time predictive analytics.

Kevin

Global Account Executive in Sales

What are Shipwell Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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