Manager of Implementation at BigTime Software, Inc. (Chicago, IL)

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BigTime is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,000 firms worldwide and tracking over $3 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry.  BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.

 

BigTime Software is looking to add a Manager of Implementation to our growing Success Organization. The Manager of Implementation is a key role within the Success Organization responsible for ensuring delivery excellence within their portfolio of projects. The ideal candidate will be a highly motivated self-starter with experience in a very fast-paced and dynamic environment, and a passion for finding and owning opportunities.

 

If you love what you do, and want to work in a fast-paced, entrepreneurial environment that will challenge you to do your best, then check us out! 

 

As Manager of Implementation, you will be responsible for:

  • Managerial responsibility for a team of Implementation Managers

  • Act as the primary point of escalation for a portfolio of projects for both internal and external resources

  • Serve as the primary escalation point for customer issues raised by their Implementation Managers

  • Work with Implementation Managers to track portfolio project metrics for health established by Success Leadership

  • Overall responsibility for delivery quality and CSAT score of portfolio projects

  • Be a credible subject matter expert to clients and partners during the sales process

  • Assist in creation and review of Project Plans to ensure proposals deliver optimal value to both BigTime and its clients

  • Create career development plans for team members

  • Mentor and develop junior resources

  • Create and Audit KPIs/Metrics for Implementation Organization

  • Interview potential candidates

  • This position reports into the Head of Success

 

What experience we are looking for:

  • 3+ years' experience of proven leadership and team leading experience

  • 3+ years in a client facing role, either as a PM or a portfolio manager

  • Bachelor's Degree Required

  • Proven ability to understand, track, and optimize project health

  • Strong organizational, customer service, and presentation skills

  • Strong conflict resolution and escalation diffusion skills

  • Strong background supporting clients through a software implementation

  • Coach’s mentality and ability to lead with empathy and enthusiasm that results in helping a team succeed and reach its fullest potential

  • Ability to lead a team in a dynamic, high growth, rapidly evolving environment

  • Data driven mindset with experience leveraging data in business decision making

  • Strong communication skills, including presentation skills to audiences of varying sizes

  • Comfortable with a high degree of ownership in a fast paced, high-growth, collaborative environment

  • Organized and detail-oriented with excellent follow-up skills

  • Working knowledge of Intacct and Salesforce.com is strongly preferred

  • Ability to work independently and as part of a team in a highly dynamic and fast paced environment

 

What you can expect about life at BigTime:

  • Competitive salary and uncapped commission potential

  • Company paid benefits, including medical, dental, vision, disability and life insurance

  • 401k with company match

  • Paid Parental Leave

  • Generous time off and paid company holidays

  • Company provided latest technology & software tools

  • Weekly Lunch Credit via DoorDash and company paid DashPass (free unlimited delivery)

 

Please, no agency or third party solicitation. 

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're centrally located in The Loop close to public transportation and steps away from many many restaurants.

An Insider's view of BigTime Software, Inc.

What’s the vibe like in the office?

The overall vibe in the office is awesome. Coming directly out of college I wasn't sure I would find a culture that I truly fell in love with, but BigTime proved me wrong. The atmosphere is always super energetic and collaborative and makes it great to work in a hybrid work environment.

Faith Tressel

Business Development Representative

What's the biggest problem your team is solving?

The biggest problem would be solution awareness. We reach out to potential clients and let them know that they don't have to settle for a solution that doesn't give them all the features they need at a higher price.

Faith Tressel

Business Development Representative

What does career growth look like on your team?

One of the best things about BigTime is they work with you to develop your own career path. The skills I learn as a BDR today will help me in the future roles like an Account Executive or moving into Customer Success.

Faith Tressel

Business Development Representative

How do you make yourself accessible to the rest of the team?

I am very active on our Slack channel whether it's hopping on calls to discuss issues or problems face to face or quickly responding with a quick message back. BigTime also utilizes our Donut channel that randomizes get togethers with all different teams throughout the company to get to know everyone on more of a personal level.

Erin Nolan

Solutions Consultant

How does the company support your career growth?

I have the opportunity to move up on my team and it is clearly articulated on how to do so. Also I've seen a lot of individuals who have transitioned cross functionally to other departments base on other interests in the business and wanting to try different avenues within our company.

Erin Nolan

Solutions Consultant

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. We're committed to your growth both personally and professionally because we know that happy employees lead to happier customers!

- Professional Development
- Great, Convenient Downtown/Loop Location
- Company Paid Medical, Dental, and Vision Benefits
- 401(k) Savings Plan with a match
- Weekly Lunch Stipend via Grubhub
- Generous PTO and Holiday Schedule
- Snacks, Cold Brew, La Croix, Bubbly and More

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program

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