Company Description
Job Description
Represents Epsilon in assigned department by managing the Program Headquarters team and providing excellent support to the Marketing Service Reps. Also provides additional customer support to ensure customer retention, customer satisfaction and loyalty throughout the country. Additional responsibilities include continuous training of team, issue resolution/problem solving, and corrective action.
To provide Marketing Service Representatives with the tools and training to consistently meet or exceed sales goals by selling Epsilon products to Clients in assigned market area. Ensure MSR's are reviewing product results and recommending what is needed to enhance and maximize the program effectiveness. Manages MSR team activity to optimize support of assigned key customers. Works with Field Team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction. Actively participates in customer concern resolution and cancellation turnaround attempts, with consistent support and service to existing clients. Coordinates with Dealer Services team to resolves existing issues and determines solutions to prevent further concerns.

• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Ensure that the Marketing Service Representatives are maintaining timely, detailed and accurate records in Salesforce.com of all activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.
• Performs other related duties as needed to support corporate objectives.
• Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
• Responds to regional and corporate requests for information and follow up to support communication.
• Compile reports and track progression of Marketing Service Representatives through-out each selling campaign that comes out in a given month for the entire year. Review progress during each selling campaign with each individual to evaluate them and determine if additional training is necessary.
• Assist Marketing Service Rep team in setting yearly goals that are achievable by them and also reviewing their goals with them on an individual basis through-out the year to determine if additional training might be needed to achieve goals set out

Job Specifications:

• BA/BS or equivalent experience
• Minimum of two years + in a sales position
• Demonstrated relationship building, customer support and client facing sales skills
• Proven sales goal attainment in previous sales position
• Strong analytical and customer service skills a must
• Effectively communicate with all levels of clients and associates
• Intermediate level computer competency

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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