Manager - Project/Process (Remote) at DFIN

| Chicago
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Job Summary:

We are a dynamic, global organization seeking a forward thinking Project/Process Manager. The successfulcandidate should be able to serve as a liaison between DFIN and Offshore operations and provide guidance forboth operations/ongoing project management and Client Success activities. The successful candidate will meetthe requirements below:

  • Knowledge of Financial Services industry, its standards and processes
  • Ability to work in a fast-paced environment that handles time sensitive and secure transactions
  • Must possess strong people management skills
  • Previous experience / general understanding of client focused solutions and account management
  • Knowledge and understanding of tasks that may include but not limited to project management, strategicplanning, sales support, product design, service application, logistics, and marketing
  • Excellent project management skills is a must
  • Ability to manage multiple projects and relationships simultaneously
  • Domestic and international Business Process Outsourcing (BPO) experience
  • Detail-orientated and able to support a team of client service specialists
  • Excellent writing skills are essential
  • Strong interpersonal and communication skills including a firm and patient demeanor
  • Ability to anticipate customers’ needs and match them with appropriate products and services
  • Proficient in MS Office Suite (including Word, Excel, PowerPoint and Visio)
  • Bachelors degree or 5-7 years of relevant industry BPO work experience or demonstrated ability to meetthe job requirements through a comparable number of years of applicable work experience
Responsibilities:

Service Delivery

  • Understand client work demands and ensure on-site, near-site and offshore teams meet outlined servicecommitments and expectations
  • Participate in weekly/monthly meetings with service and/or management teams. Assist in the creation ofoperational action plans and issue resolution
  • Establish SLA reporting with operations team, deliver as agreed upon with manager. Review and interpretinformation to proactively identify and resolve issues
  • Work with operations team to coordinate the development of a process improvement plan to enhanceoperational and financial performance
  • Provide forecast and track/analyze cost variance. Review service gross margin and work with managementand operations on plans to improve profitability

Employee / Team Development

  • Provide guidance to the day-to-day management of activities
  • Set direction and provide oversight into key DFIN internal activities to ensure consistency, accuracy, andcompliance across all products and service. These activities include:
    • Schedule and conduct periodic meetings with senior management to understand the currentbusiness landscape, as well as upcoming changes. Understand the impact on the client’senvironment and services provided by DFIN
    • Coordination and delivery of Quarterly Business Reviews across products and services within scopeof responsibility
    • Understand the DFIN’s long-term objectives and work to define and develop relevant goals andinitiatives
    • Coordinate reviews of operational metrics, translate metrics to business information, and oversee thedevelopment of resulting action plans. Facilitate operational planning for upcoming business events
    • Provide 'thought leadership' by coordinating and researching benchmarking studies / whitepapers,delivering presentations on strategic topics related to the services provided and consult on bestpractices provided by DFIN
  • Develop trusted relationships with key stakeholders, enabling issues and opportunities to be addressedwith a spirit of partnership

    Responsibilities (cont'd):

    Solutions Development/Implementation

    • Apply process, technology and staffing knowledge to develop solutions for existing and new processes
    • Gain a deep understanding of the services that are delivered to our clients and make recommendations toenhance the process in turn bringing added value to the client relationship
    • Provide oversight to ensure that client requirements are understood including service solution, requiredtimeline, procurement needs, staffing requirements, service levels, etc.
    • Serve as an escalation point for process implementations
    Desired:
    • Familairy with EDGAR fiing types and SEC regulations
    • Financial Industry experience and knowledge

    Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

    Read Full Job Description

    Technology we use

    • Engineering
      • .NETLanguages
      • C#Languages
      • PythonLanguages
      • RLanguages
      • SqlLanguages
      • ReactLibraries
      • AngularJSFrameworks
      • ASP.NETFrameworks
      • Microsoft SQL ServerDatabases
      • SAP HANADatabases
      • TeradataDatabases

    Location

    Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

    An Insider's view of DFIN

    What projects are you most excited about?

    In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.

    Dan

    Principal Product Designer

    What makes someone successful on your team?

    Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

    Carey

    Senior Sales Representative

    What is your vision for the company?

    Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

    Stephen

    SVP, Global Head of Engineering

    What does your typical day look like?

    The role of a software engineer is really about creating computational systems and ensuring they behave as designed. My day-to-day is focused mostly on writing code that provides new functionality within our products that we see a need for in the market—and providing quality control to be certain it works properly.

    Herve

    Senior Software Engineer

    What are DFIN Perks + Benefits

    DFIN Benefits Overview

    The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

    Culture
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily sync
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Documented equal pay policy
    Highly diverse management team
    Unconscious bias training
    Diversity manifesto
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    We value a work / life balance at DFIN.
    Remote Work Program
    We have partial and fully remote opportunities at DFIN.
    Family Medical Leave
    Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
    Return-to-work program post parental leave
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Happy Hours
    Parking
    Employee parking available
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
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