Summary

This role is responsible for the management and coordination of a strategic national program to deliver consistent execution across a client’s portfolio.  This role also coordinates, manages and implements program logistics, reporting and other departmental needs. Their pro-active program management solutions not only deliver a high-quality program, but also create value, new ideas and process improvement for the client.

Responsibilities

• Help design and execute programs that meet the needs of the organization and clients
• Develop and administer program plans that align with organizational objectives
• Define program requirements; identify interdependencies with internal or external departments or clients and coordinate to receive input
• Promote the program and projects throughout the organization and track utilization
• Develop and disseminate communications regarding the program and answers questions
• Track program progress, adoption, or performance and provides ongoing reports to leadership; recommend improvements to leadership when adjustments are needed
• Evaluate program effectiveness by collecting and analyzing data in support of key performance metrics
• Ensure compliance of program activities with organization policies and client service level agreements
• Ensure confidentiality and accuracy of internal and external data
• Provide reports and updates to leadership, clients and/or other stakeholders
• Provide leadership, coaching and/or mentoring to team members
• Performs ad-hoc projects and other duties as assigned

   Professional Skills

• Proficient Problem-Solving Skills
• Proficient Learning Agility
• Proficient Customer Service Skills
• Advanced Written and Verbal Communication Skills
• Proficient Relationship Skills
• Proficient Analysis Skills
• Proficient Prioritization Skills
• Advanced Team Work Skills

Role Specific Skills

• Possesses solid working knowledge of subject matter
• Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
• The ability to engage diverse working groups, inspire ideas, and drive work product
•  

People Management Skills

• Proficient in all people management processes
• Proficient in building, growing and developing a team
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence

Qualifications

    Minimum Qualifications

• Bachelor’s Degree preferred
• 3 or more years of business experience required, including experience in Project / Program Management
• Knowledge of maintenance / construction terms required
• Vendor management experience preferred
• Experience in Multisite program management Preferred
•  

    Other Relevant Qualifications

• 3 - 5 years of experience of related, progressive work experience – applicable retail, facility management
• Demonstrated experience managing and leading individual and/or a team
• Customer Service Leadership experience a plus