Can a Project Coordinator grow communities by helping internal partners thrive?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.

Working in Goods, you will join a retail-savvy team whose goal is to procure and provide customers with the products they want, when they want them. As a Merchandising Operations Project Coordinator, you will bring consistency and knowledge sharing across Groupon Goods through development and execution of a formal training program.

We are looking for you if you are tech savvy and able to develop a deep understanding of the operational components of ecommerce drop ship businesses and standard methodologies for scaling suppliers on Groupon Goods. You also have the ability to align and hold internal partners accountable, prioritize tasks and project lead across multiple concurrent cross functional projects. You have strong interpersonal skills across all mediums and be willing to dig into details to effectively build these new programs.

What are the responsibilities?

• You will create training guides and resources, including written guides and webinars

• Facilitate training sessions for internal partners

• Document and communicate standard methodologies and FAQ’s

• You will reduce the number of support tickets through analysis and continuous teaching/communicating

• Address internal and external user questions regarding new technology

• You support communication between platform users and engineers

• Assist in handling the support ticketing queue

• Handle the feedback loop from active platform users in order to identify weaknesses

• You will get to work with buying partners to gather and document existing onboarding systems

• Plan and execute continued learning sessions in order for buyers to understand adjacent department functions

• Troubleshoot day to day production issues

We would like you to have:

• 2+ years experience coordinating multi-faceted initiatives in a dynamic environment

• Bachelor’s degree required

• Proficiency in using +Microsoft Office software

• Skilled in personal presentation as well as verbal and written communication

• Basic SQL knowledge (Preferred)

• Highly meticulous attention to detail & strong sense of ownership

• Excellent written and oral communication skills

• Positive relationship building and cross-functional inclusion skills

• A dedication to exceptional customer service

• Proficiency with Adobe suite or similar visual design software a plus

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.