Can an Analyst grow communities by helping merchants thrive?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.

The Merchant Onboarding Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from The Merchant Onboarding Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from ownership of merchant on-boarding and initial education to strategy development in conjunction with cross departmental teams and leadership.

Responsibilities

• Work closely with Operations and Merchandising management to ensure that that the appropriate measures, goals, straining & materials are developed and maintained for seller-service and hand held on-boardingapproaches.

• Analyze on-boarding merchant experience by seller taxonomy, acquisition model, and engagement to drive continuous operational improvement, merchant conversion and developed merchants to hand off to the Merchant Success team for ongoing support.

• Continuous iteration and experimentation in processes, webinars, articles and direct interaction to arrive at and improved merchant on-boarding practices.

• Gauge the sentiment of the Marketplace merchant population by direct feedback and wide to segmented surveys and synthesize data to provide directional input for Product Management and leadership on improvement strategies.

• Primary owner responsible for the Marketplace Merchant Scorecard and Graduation Programs, to include continuous improvement efforts to further develop the program so that features or other member “perks” tie to higher levels of performance, working in conjunction with Merchant Success to improve merchants’ operational performance, and engage Product Management to improve and build out processes.

• Acts as point for the team to develop framework of measuring impact of annual Operating Plans, creating dashboards and data tables as required, to ensure all new programs have reporting requirements built in and clear measurement post-implementation

• Organize, act as the point of contact, and lead matrix teams to accomplish medium length projects across multiple business teams and departments

• Perform duties of project management across both business initiatives and engineering-required platform enhancements; flush out details and requirements, capturing needs of business, operational and other core internal teams, and delivering a successful release end to end

Requirements:

• 5-7 years with 3-5 years in business operations or merchant/customer support preferred

• Bachelor's Degree or higher

• Advanced knowledge of Excel and SQL

• Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.

• Demonstrated ability to be productive and make decisions with a high level of discretion with minimal supervision.  Must be results oriented and able to move forward without complete information

• Strong analytical and problem-solving skills.

• Must be able to build consensus towards onboarding goals with Operations, Merchandising and leadership

• Must be comfortable with changing requirements and priorities. Must be able to proactively communicate status and identify risks

• Experience leading cross functional / matrix teams

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.