Ocean Carrier Manager

| Chicago

YOUR ROLE

You’ll play an instrumental role is evolving and deploying our ocean product - managing both our relationships and technical integrations with ocean carriers to ensure our customers’ success. You’ll bring your ocean expertise to the team, partnering with shippers, freight forwarders, and carriers to unify data and communication through the FourKites platform. This role will be in our Chicago office.

RESPONSIBILITIES

  • Onboarding carriers to our platform - activating and maintaining technical integrations, using creativity to solve unique and challenging problems, and building strategic relationships
  • Participate in customer and carrier calls, designing and managing success plans
  • Maintain accurate product, process and stakeholder documentation in our CRM and internal systems
  • Work cross-functionally with Sales, Marketing, Product and Engineering to streamline processes and improve our platform

ABOUT YOU

You love variety and can manage multiple tasks at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.

  • You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
  • You enjoy solving challenging problems using critical thinking and creativity
  • Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
  • Intelligent with strong verbal and written communication skills
  • Superior organization skills and attention to detail
  • Comfortable talking to a wide variety of people, including senior leadership
  • Insatiable curiosity - you love learning new things

REQUIREMENTS

  • Bachelors degree from an accredited university
  • Proficient in MS Office, Google Apps, and CRM tools
  • 1-4 years of experience with either a Marine Carrier or Marine Forwarder
  • Competent understanding of international logistics and global work structures
  • Detail oriented and able to analyze data, create reports across different regions and carriers
  • Must be comfortable with international IT systems and EDI exchanges

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

**If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to [email protected]

Read Full Job Description

Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases

Location

Modern office at 1 N Dearborn with views of the Picasso and the Flamingo. Near almost every CTA train, and many express bus routes.

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.

Amanda

Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!

Sara

HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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