Help people discover their next amazing vacation destination

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform. We work to create packages that delight both hoteliers and Groupon subscribers alike. We build relationships big and small, working with large hotel chains to boutique Bed & Breakfasts, crafting every deal by listening to the needs of the business. Our obsession is putting together offerings that will delight our customers and help them make life less boring.

As an Onboarding Specialist, you will be responsible for processing business activities related to the Getaways deal pipeline. This includes, but is not limited to promotion creation, processing internal customer requests and troubleshooting. You will serve as the go-to person between our onboarding team and internal customers to ensure the support process is frictionless.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You'll spend time on the following:

• Manage the promotion creation process by utilizing automated applications

• Process internal customer ticket requests related to rate and deal setup updates while meeting service level agreements

• You will troubleshoot issues with deal setup and provide guidance to internal customers regarding processes

• Identify and present improvements to the deal pipeline workflow

• Handle time-sensitive requests using multiple tools

• Identify and provide solutions to big-picture and small-picture problem trends

• Troubleshoot technical issues as required within internal tools and products

• Prioritize multiple workflows based on urgency and business needs

We're excited about you if you have:

• 1-3 years professional experience

• Bachelor’s degree

• Clear verbal and written communication skills

• Detail-oriented, strong problem-solving skills

• You're comfortable with ambiguity yet can also work with established metrics and goals

• You should be curious, autonomous and have a strong sense of ownership and desire to improve process

• Ability to work independently and meet high productivity and quality expectations

• You are flexible to occasionally provide after-hours support when needed

• Experience within a content management system and previous utilization of Excel macros preferred, but not required

• Ability to navigate through the Salesforce interface

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.