Operations Analyst - Remote


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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The 911 Next Gen Core Services team is comprised of portfolio management, operations, and delivery teams.
Job Description

This position is open to remote candidates based in the US. 

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Vesta Solutions, a subsidiary of Motorola Solutions operates our Next Generation Core Services business delivering NG9-1-1 call traffic from carriers to Public Safety Answering Points. The NGCS Operations Analyst will report to the Director of NGCS Operations.

The NGCS Operations Analyst is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The NGCS Operations Analyst evaluates, analyzes, and develops business processes and methodologies to implement and enhance cost-effective standard operating procedures. The NGCS Operations Analyst will also audit existing procedures for effectiveness and compliance, investigates and develops solutions to operational business needs, and ensures business operations support the strategic plan. Operational and business processes can include, but are not limited to, Circuit Inventory Management, Infrastructure Inventory Management, Infrastructure Warranty Management, Vendor and Partner Management, Compliance Audit SOPs, and Operational Efficiency and Planning Services.

The NGCS Operations Analyst will be proactive in managing the resources available to support the businesses needs. They will regularly review service information and quality reports to determine an ongoing course of action and is expected to communicate to relevant senior stakeholders internally by conducting project reviews throughout the life of the project. The NGCS Operational Analyst will need to work closely with other internal NGCS departments and Motorola Solutions organizations such as finance, procurement, contracts, and regulatory and compliance.

The NGCS Operations Analyst is also responsible for carrier / network management of all our network circuits that we leverage for our NGCS service including supporting ordering, tracking subscription terms, ongoing payments, renewals, pricing negotiations, and network performance. The NGCS Operations Analyst will work closely with the NGCS Network Services Team third party contractors, the local service provider(s) and other vendors. 

Qualifications:

Bachelors' degree with at least 2 years of experience as a Project Analyst / Business Analyst in a high-tech environment.

Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, procurement, action item log, etc), as well as Operations specific tools such as circuit and spare inventory systems, to analyze complex issues and develop resolutions for any issues related to assigned project(s).


Basic Requirements

Bachelors' degree with at least 2 years of experience as a Project Analyst / Business Analyst in a high-tech environment.


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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