Portfolio Manager

McDonald’s is taking our business beyond the walls of restaurants - revolutionizing how we interface with our customers. We are providing customers with enticing mobile, web, and kiosk solutions on the scale of industry leading retailers like Amazon and eBay. Technology is critical to our digital strategy. The Project Services team within the Global Enterprise Services Organization is looking for a highly-skilled Portfolio Manager to help drive value across the multiple portfolios in our organization. The role will help enable the portfolios to have a clear roadmap aligned with the strategies and objectives of GTES. This role reports to the Director, Planning and Alignment.


The role helps to drive visibility, transparency and drive performance thru the portfolio strategy and governance process. This role helps to ensure adherence to the GPMO project standards within portfolios, helps to elevate the portfolio and enable the visibility and transparency to performance of their portfolio, quality of projects and financial discipline. The Portfolio Manager will support the Director of Planning and Alignment in annual objective setting with the portfolios and ensure there is on-going metrics and reporting against performance. The role will help to ensure that the projects and programs in the portfolio drive value into the organization and support our key objectives.


This role partners closely with the Global Technology GPMO and, acting as Clarizen Champion, ensures we are adhering to their standards and processes within their portfolio. This role will also provide guidance and instruction and leadership for the advancement of project management across their portfolio. The role is ideal for a self-driven, strategic thought leader and change agent who has experience in strategic planning, project management, consulting, and communications along with financial acumen

Experience



  • 8+ years of proven experience in Project Management including planning, organizing, monitoring and leading complex projects with 3+ years of leading a portfolio of 30+ projects with linkages to company goals and objectives.

  • 5+ years leading projects in a technology operation focus

  • Demonstrated business acumen and a basic understanding of the P&L and balance sheet are required. Experience in identifying key opportunities that drive financial performance.

  • Demonstrated success influencing cultural change around project portfolio management.

  • Demonstrated ability to work in a matrix environment

  • Demonstrated skill in Continuous Improvement, process improvement and using data to drive insights and decision making

  • Adapts to changes in priorities with ease, comfortable working “in the gray” while defining the way forward

  • Significant experience working with all levels of the organization and possess platform skills, presence, and confidence.

Education



  • Bachelor degree in liberal arts, technology, business administration, finance, engineering, or related fields. Advanced degree a plus.

Licenses/Certifications



· Project Management Professional (PMP) or equivalent certification preferred



· Agile Certification preferred

Key Responsibilities



· Portfolio Road Mapping and Strategy - Support the Senior Director, Directors and Project Managers within their portfolio to help shape the roadmap and strategy of the portfolios and best align the projects to the strategic objectives of the portfolios. Support the annual objective setting process and ongoing maintenance.



· Stakeholder Management – Actively build relationships and ensure proper level of stakeholder engagement to drive value into the portfolios across Senior Directors and Directors within their assigned portfolios.



· Resource Demand Management Process - Lead the resource demand management process for their portfolios to help provide transparency around resource demand and costs.



· Project Financials- Provide transparency and reporting around Project Financials at the portfolio level. Ensure project financial discipline around projects in their portfolio and enable process and reporting to drive transparency



· Portfolio Governance - Lead and facilitate weekly, monthly, quarterly portfolio governance meetings to drive visibility and ensure project management rigor and discipline is being applied



· Portfolio Performance - Ensures measurable success, by reporting PMO metrics and targets, including but not limited to milestone adherence and safety, quality, delivery, and cost savings goals and objectives.



· Clarizen Champion – Champion the tools and processes that govern and support the project disciplines within the Global Technology Organization. Subject Matter Expert around Clarizen and helping to drive the discipline within the portfolios



· Adhoc Support – Ad hoc projects and responsibilities as it pertains to rolling plan, annual objective setting, financial support of portfolios and 3-year roadmaps.



Key Competencies



  • Advanced knowledge of project management tools and best practices applied to technology. With advanced knowledge of project management tools such as MS Project, PlanView, Excel, etc.

  • Advanced knowledge of portfolio management, portfolio risk management, and performance metrics management. Strong knowledge of resource management and allocation.

  • Ability to work in a matrix environment to influence outcomes without direct authority and enable decision making through a DAI or RAPID model.

  • Strong ability to work across multiple levels of the organization; VP, Senior Director, Director and Manager.

  • Strong operational and financial acumen (driving best value through projects).

  • Ability to develop and drive a large project portfolio that critically accomplishes the organization’s goals and objectives through working with all levels of the organization.

  • Ability to develop process and structure required to lead your portfolios and use data to drive insights and decisions

  • Ability to deal with ambiguity and a fast-paced, changing environment

  • Effective communication; capable of creating clear, concise, and impactful messages describing technical concepts to both technical and non-technical people

  • Ability to work effectively as part of a support team; foster team cooperation, communication, and collaboration

  • Knowledge of transactional Process Improvement, Variation Reduction & Six Sigma. Black Belt certification is desirable, but not required.

  • Strong understanding of business analysis, change management and performance improvement concepts.

  • The successful candidate will be self-confident, results-oriented, persuasive and influential. Ability to present and communicate successfully at leadership meetings which require excellent presentation, verbal, and written communication skills.
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Technology we use

  • Engineering
  • Product
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    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
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    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • CassandraDatabases
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    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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