Principal Architect, Next Gen Professionals

| Chicago

Job Title: Principal Architect, Next Gen Professionals
Location: USA – Any Location

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.   

ServiceNow is seeking a Principal Architect to join our Next Gen Professionals Program. ServiceNow’s Next Gen Professional program focuses on working with our internal teams, customers and partners in understanding, building and executing programs according the skills needs of the area. They design impactful solutions and experiences that cross disciplines, bring together people and technology, and enable end-end Enterprise Service Management. They’re experts in enterprise architecture, software development, information security, and have excellent understanding of ServiceNow.  While collaborating with customers and partners, the Principal Architect will be required to help create detailed solutions to accelerate the hiring of the next generation of ServiceNow professionals. The Principal Architect will also lead and participate in the delivery of workshops, best practice and educational sessions with customers and partners.

In addition to these responsibilities, the Principal Architect is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational directions in terms of hiring needs.

In order to be successful in this role, we need someone who has:

  • A minimum of 5 years of practical domain expertise around all the ServiceNow product portfolio
  • Led strategic practices (devops, application migration, cloud delivery, etc..) for Global System Integrators or led similar initiatives for Global 100 customers.
  • Demonstrated ability to lead projects to completion, must be able to execute at a fast pace.
  • Extensive experience in working with executive levels within an organization, to help shape demand and align on strategy.
  • Expertise in programming languages, particularly Javascript
  • Expertise building solutions in Project & Portfolio Management, SDLC, Demand Management, Service and Operations management disciplines as related to DevOps and Enterprise Architecture initiatives
  • Ability to bring practical enterprise experience to the role, we are looking for folks that have led and delivered enterprise solutions at customer environments.
  • Implementation experience with the industry solutions focused on ITBM, ITSM and ITOM, Security and GRC
  • Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Ability to understanding business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, licensing models, etc.
  • Understand the detail behind the ServiceNow architecture and platform and communicate it at various levels
  • We are looking for someone who is able to drive our business to the next level. 
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc. Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP’s, and CXO’s)

What you get to do in this role:

  • Understand the needs of the ServiceNow ecosystem, focused on the skills gaps, develop plans to ensure outstanding support of those needs.  Focus on strategic opportunities and delivering value to our stakeholders
  • Create solutions which assist our customers and partners to accelerate their onboarding programs
  • Work in lock step with ServiceNow leadership in order to drive campaigns at customers and partners.
  • Support Next Gen and cross functional team members according to the demands of the business
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
  • Create and contribute to campaigns focused on Academia, Job reskilling and Corporate Social Responsibility programs
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Work with marketing and other efforts to support demand generation
  • Develop and deploy team training curriculums to meet the changing demands of our organization
  • Deliver Training sessions to Academia, Job reskilling initiatives, and areas of our Corporate Social Responsibility.
  • Be the Subject matter expert/authority with respect to all Technical aspects of the program
  • Up to 50% worldwide travel

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
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    • ServiceNowManagement


First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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