Professional Services Manager at LogicGate (Chicago, IL or Remote)

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LogicGate is a SaaS company with a mission to empower every organization with the technology they need to proactively manage and transform risk into strategic opportunities. We’ve recently secured more than $100M in Series C funding to help us get there, but we also need collaborative, curious, and self-driven team members as we continue to disrupt the wide world of GRC (governance, risk, and compliance) with our G2 Grid top rated GRC Solution, LogicGate Risk Cloud. 

We’re headquartered in Chicago yet have embraced a distributed work culture with employees in 25+ states. Unless a job requirement makes it necessary for a particular role to be performed at the LogicGate office, our team members are able to choose the best working style for them whether that be in the office full-time, fully remote, or a hybrid of both. We’re already a top workplace in Chicago (just ask Built In, Crain’s Chicago Business, and the Chicago Tribune), and we’re thrilled to bring our culture nationwide.

We are seeking an energetic consultant that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a new business function and having a direct impact on driving customer implementation and adoption.

How you’ll spend your time:

  • Own post-implementation customer professional service requests end-to-end including requirements exploration, project management, solution execution, and completion
  • Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program over time
    • Support customers who are building additional applications on their own by providing guidance on design and build best practices
    • Strategize with customers on how to effectively make changes and updates to existing applications
    • Assist our customers with ongoing end user training and change management
    • Serve as an extension of our customers’ teams when needed to help with ongoing administrative, configuration, and content update needs
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Partner with the Implementation Services team to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Own the discovery of additional customer needs and partner with the Customer Success and Relationship Management teams to drive additional customer investment in LogicGate professional services
    • Work closely with the Customer Success and Relationship Management teams to directly impact the success and growth of our customers
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Build and maintain strong relationships with customers and become a trusted advisor throughout each professional service project
  • Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing 
  • Conduct highly effective meetings with customers over web conference
  • Assist with implementation of new internal processes for the Professional Services team and provide suggestions for process improvements

We get excited about you if you have: 

  • Bachelor’s Degree
  • 3 - 4 years of experience in management consulting, risk advisory
  • Experience in GRC, risk management, compliance, or audit
  • Passion for SaaS applications – ability to understand the value and limitations of the Risk Cloud platform, front and back
  • Self-starter mentality – manage changes in schedule on a week-to-week basis to support other areas of the Customer Success and Services function when project work is light
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to be agile and get quickly up to speed on a customer’s business and current presence in the Risk Cloud platform to effectively problem solve
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

What else is in it for you?

Competitive salary, stock options, and benefits are just the beginning. Our Total Rewards Package is designed to support you both in and outside of work. We offer various programs to help you grow your career, including an Emerging Leaders Program and a Continued Education Budget ($1,000 per year per employee). LogicGate aims to nurture a work environment where our teammates feel safe coming as they are, and we offer Employee Resource Groups, regular training, and conversations meant to foster a sense of belonging. Outside of work, perks like generous PTO, Summer Fridays and Health Days give you time to recharge and relax. Working with our team of 200+ might just be our best perk, though, as you’ll be working with smart, passionate people who are helping take LogicGate to the next level. Interested in joining the Herd (did we mention our mascot is a goat?)? Apply today!

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

#BI-Remote #LI-Remote

 

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavaLanguages
      • JavascriptLanguages
      • KotlinLanguages
      • PythonLanguages
      • TypeScriptLanguages
      • D3JSLibraries
      • AngularJSFrameworks
      • Spring BootFrameworks
      • AngularFrameworks
      • Google AnalyticsAnalytics
      • PendoAnalytics
      • CanvaDesign
      • FigmaDesign
      • IllustratorDesign
      • MiroDesign
      • PhotoshopDesign
      • AsanaManagement
      • ConfluenceManagement
      • Google DriveManagement
      • Google DocsManagement
      • Google SlidesManagement
      • JIRAManagement
      • WordpressCMS
      • DriftCRM
      • LinkedIn SalesNavigatorCRM
      • SalesforceCRM
      • Salesforce PardotCRM
      • Influitive CRM
      • SalesloftLead Gen
      • 6sense Lead Gen

    Location

    For those located in Chicago, we're headquartered in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to the red and blue line. Many of our team members are located remotely across the country.

    An Insider's view of LogicGate

    What’s the vibe like in the office?

    The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

    Tyler

    Software Engineer

    What does your typical day look like?

    As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

    Megan

    Head of Strategic Alliances

    How do your team's ideas influence the company's direction?

    We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

    Jon

    Chief Product Officer

    How does the company support your career growth?

    Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

    Dominick

    Sales Engineer

    What are LogicGate Perks + Benefits

    LogicGate Benefits Overview

    We’ve put a ton of effort into listening to the needs and requests of our current and future employees. We have created a Total Rewards Package that we believe is competitive, thoughtful, empowering, and inclusive—with many more great additions to come.

    Culture
    Volunteer in local community
    We have hosted several different in-office volunteer opportunities with groups like Adopt-a-Family and The Night Ministry.
    Open door policy
    Team based strategic planning
    Open office floor plan
    Diversity
    Unconscious bias training
    Diversity manifesto
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    From blind engineering assessment scoring to structured interview processes that focus on skill and more, we always aim to reduce bias throughout our recruiting process.
    Health Insurance & Wellness Benefits
    Disability Insurance
    Dental Benefits
    BCBS-IL
    Vision Benefits
    BCBS-IL
    Health Insurance Benefits
    We offer two different medical plans so employees can choose whichever plan is the best fit for their needs.
    Life Insurance
    BCBS-IL
    Wellness Programs
    LogicGate organizes different wellness programs throughout the year including things like activity and water drinking challenges.
    Mental Health Benefits
    Our Employee Assistance Program offers several complimentary virtual or in-person counseling sessions per year.
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    All LogicGate employees receive stock options as part of their total rewards package.
    Performance Bonus
    Commission and Bonus plans are included in our competitive compensation package.
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    12 weeks of paid time off for any LogicGate Employee for either the birth of a child or for placement of a child through adoption or foster care. Leave eligibility is not based on gender.
    Flexible Work Schedule
    Remote Work Program
    Unless someone's role requires them to be in-office, most employees have the option to work where they choose--whether that's in-office, hybrid, or fully remote.
    Family Medical Leave
    Return-to-work program post parental leave
    Vacation & Time Off Benefits
    Generous PTO
    Beyond PTO, LogicGate also offers both Winter and Summer Fridays!
    Sabbatical
    Employees receive an additional 2 weeks off after 4 years of employment and an additional 4 weeks off after 6 years!
    Paid Holidays
    Paid Sick Days
    We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Stocked Kitchen
    We offer snacks, coffee, and sparkling water.
    Happy Hours
    Fitness Subsidies
    We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
    Home Office Stipend for Remote Employees
    Professional Development Benefits
    Job Training & Conferences
    We give each employee an annual budget for professional development opportunities such as conferences, certifications, classes or books.
    Diversity Program
    Cross functional training encouraged
    Promote from within
    Continuing Education stipend
    We offer each employee an annual budget for continuing education.
    Time allotted for learning
    We hold "Open Gyms" on Thursday mornings to educate employees about our product and place in the market.
    Online course subscriptions available

    Additional Perks + Benefits

    Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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