Program Manager – Commercial Success Delivery and Operations

| Chicago

What We'll Bring

The Program Manager for Commercial Success will work closely with the Commercial Success team across a broad spectrum of solutions and market leaders across Transunion with responsibility for:

1.) Leading the launch and ongoing process management for a new Business Prioritization Committee as part of the Product Development Process (PDP) to assemble, evaluate and ultimately prioritize a complex portfolio of business projects which require engineering development across a number of core TransUnion platforms and services.

2.) Operationalizing the development of a new Global Product Catalog, including defining and managing sustainable, lightweight processes and governance to support the ongoing growth and enahancement of the Product Catalog as the primary system of record for critical product attributes across multiple functional stakeholders.

3.) Taking on other programs / projects as needed across Global Solutions that span multiple verticals, horizontals or functional areas

What You'll Bring

Program Manager – Commercial Success Delivery and Operations

Advisor

The Team:

The TransUnion Global Solutions team is responsible for the success of TransUnion’s suite of products and capabilities across all of its global markets. We partner cross-functionally and across business units to deliver products and solutions that meet or exceed our internal and external customer needs while adhering to legal and compliance guidelines. We are seeking a Program Manager to help drive the success of key processes in the Global Solutions team.

The Role:

The Program Manager for Commercial Success will work closely with the Commercial Success team across a broad spectrum of solutions and market leaders across Transunion with responsibility for:

Leading the launch and ongoing process management for a new Business Prioritization Committee as part of the Product Development Process (PDP) to assemble, evaluate and ultimately prioritize a complex portfolio of business projects which require engineering development across a number of core TransUnion platforms and services. Operationalizing the development of a new Global Product Catalog, including defining and managing sustainable, lightweight processes and governance to support the ongoing growth and enahancement of the Product Catalog as the primary system of record for critical product attributes across multiple functional stakeholders. Taking on other programs / projects as needed across Global Solutions that span multiple verticals, horizontals or functional areas

How You Will Contribute:

Partner with business units and functions to critically evaluate new ideas and business cases for key capabilities and products; expertise in strategic assessment to align strategic fit with enterprise objectives in order to create and maintain Global Solution priorities

Actively be able to resolve business prioritization conflicts

Facilitate leadership stakeholder alignment through changing business priorities in a dynamic delivery environment by managing the preparation, agenda and deliverables of the new Business Prioritization Committee

Own and drive the definition and adoption of best practices in program governance, demand prioritization, and process management

Identify, manage and /or escalate risks or blockers related to key programs and processes

Establish and maintain change management programs across varying levels of leadership, functions and levels as new Prioritization process is launched and matures

Partner with Global Technology to establish executive reporting and shepherd / monitor key initiatives through the process; collaborate with Technology partners to size and slot key strategic initiatives through SAFe PI delivery

Develop processes and implement methods to track business case performance and Go-to-Market efforts

Enable Global Product Catalog custodian framework throughout the data product lifecycle by establishing SalesForce as the system of record

Implement a consistent product taxonomy to support the rollout of the Global Product Catalog

Ensure appropriate integration with downstream systems, such as Solutions reporting, billing systems, branding, and other internal TU systems

Develop and implement project and change management plans for various stakeholders across the organization as new product catalog taxonomy is planned and launch.

What You Will Bring

Minimum of 7 years experience from one of the following industries preferred: financial services, technology, insurance, management or strategy consulting firm, and/or other

Superior organizational, program/project management and analytical skills;

Outstanding interpersonal skills and ability to work across functions and levels of seniority

Exceptional communication skills (verbal and written) to manage complex meetings and drive process transparency

Ability to adapt and to change priorities to meet the best outcome for TU and the customer

Highly collaborative and able to work under tight timelines when needed

Expertise working in a matrix environment, managing multiple stakeholders

Strong leadership skills; ability to take initiative and ownership and effectively leverage resources to successful outcomes without constant direction

Strong critical thinking skills, ability to assimilate and understand new concepts in short time frames

Strong problem solving skills; ability to break down complex problems into critical parts, identify the key causes and effectively prioritize and execute way forward

Expertise in developing and leading change management and facilitation techniques

Advanced fluency in Excel, PowerPoint and Word

Comfort operating in and delivering high-profile results in ambiguous environments

Undergraduate degree in finance, accounting, economics, or similar field. MA/MS/MBA or equivalent experience is a plus.

Subject matter expertise in Lean Portfolio Management and prioritization in SAFe methodology a plus

Expertise in CRMs, e.g. SalesForce, Sales Support, CPQ or ERPs a plus

What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investments worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey, and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Impact You'll Make

see above

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Technology we use

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Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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