Program Manager – Corporate Social Responsibility (CSR) at Epsilon

| Chicago
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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

The Program Manager for Corporate Social Responsibility will develop and implement best-in-class strategic social impact metric and reporting plans to effectively define, evaluate and capture the outcomes that Epsilons CSR programs are driving among our key charitable partners and local communities. This role will also support integration efforts across the DEI, Talent Acquisition team, and other key Epsilon teams, to ensure information is accurately and appropriately included in relevant workstreams, including external corporate social responsibility-related surveys.

Key Responsibilities:

  • Partner closely with the VP of DEI & CSR on the content development process for the K-12 education platform with external partners.
  • Manage and elevate the Employee Volunteer Program (EPIC) by creating plans and coordinating volunteer opportunities for all associates
  • Provide quarterly and annual reports demonstrating clear impact across sustainability, DE&I and community efforts.
  • Make strategic decisions based on platform data analysis and industry trends.
  • Make recommendations on the future of partnerships, areas of focus for future phases of the platform, and marketing opportunities for reaching additional communities and charitable partners.
  • Collaborate with other members of the DEI, CSR and Volunteer Community Outreach team to determine how key partnerships will meet goals of the program and enhance K-12 education.
  • Develop end-to-end plans (timelines, deliverables, and processes) to meet these goals and project manage content partnerships.
  • Drive CSR strategy implementation nationally, driving high-impact projects across the business
  • Develop country-specific CSR programming, communications, processes and guidelines that aligned with business strategy
  • Advise, assist and actively exchange with key stakeholders on CSR topics and business-related market assessments
  • Ensure the integrity of CSR data and processes, driving improvements where necessary.
  • Identify relevant CSR stakeholders, both internally and externally, and closely manage those relationships
  • Develop national sustainability reports in accordance with Epsilon guidelines and/or those specified by Publicis Groupe
  • Build annual CSR programming calendar, and steer internal and external CSR communications measures, in coordination with the our communications and marketing partners.
  • Coordinate the donation and sponsoring activities of Epsilons key charitable partners in accordance with internationally specified guidelines and processes
  • Build effective internal and external training materials and presentations to familiarize internal and external stakeholders with the Epsilon Global CSR strategy and approach
  • Monitor media and weekly/monthly CSR reports for Epsilons leadership team
  • Organize, coordinate and realize operational campaigns and measures for external CSR communication
  • Monitor the budget for CSR coordination activities, including donations and sponsorships
  • Regularly meet with partners and provide status updates to VP, DEI & CSR; track progress towards goals, and maintain accurate reports.
  • Collaborate with other members of the Epsilon DEI, CSR, and other key internal stakeholders, and content partners to manage platform rollout in K-12 classrooms and determine key metrics.
  • Identify opportunities for marketing to promote stories of impact.
  • Respond to the general Volunteer mailbox, ensuring associates questions are answered comprehensively.
  • Assist in troubleshooting platform issues with associates as they arise.
  • Research and conduct initial outreach for time-sensitive campaigns such as disaster relief or current-event based volunteering.
  • Track and measure volunteer hours, employees engaged for specific volunteer programs.

Qualifications

  • Bachelor’s Degree with focus in Corporate Social Responsibility, Business Administration, Sustainability, or related field; or equivalent work experience
  • 5 years of experience in CSR management, non-profits management, or sustainability reporting, with a tangible track record of success
  • Deep and comprehensive understanding of the key trends driving the evolution of Corporate Social Responsibility both in the US and globally in retail
  • Exceptional listening and communication skills, including the ability to influence and earn buy-in from diverse internal and external stakeholders on new strategic initiatives
  • Ability to demonstrate initiative and manage workload effectively to a high standard of output
  • Implementation focused, organized approach with ability to prioritize
  • Creative problem solver with cost/benefit approach
  • Strong analytical and project management skills with a proven ability to manage multiple priorities and work under tight deadlines.

Must Haves:
Measurement Strategy and Planning: Significant experience developing social impact outcomes measurement strategies and plans, including helping set objectives, outcomes and supporting tactics; ability to use data and analytics in planning and measurement for increasingly complex programs. Highly proficient in Excel.
Interpersonal and Team Skills: Ability to work effectively as a member of a team, with some experience leading work/project teams. Can easily establish new relationships, build rapport, and effectively and positively influence others. When needed, can serve as a liaison between Epsilon and other business areas. Can adapt behavior to engage and influence others. Contributes positively to team culture through attitude, presence and an embrace of inclusion, diversity and equity.
Presentation and Verbal Communication Skills: Experience preparing presentations and/or other communications that effectively relay recommendations and processes. Effective verbal communication skills and the ability to explain complex data processes in simple terms.
Project Management: Ability to develop work plans that organize project work into discrete tasks, sequencing activities to achieve maximum efficiency. Able to adapt projects and programs based on feedback.
Attention to Detail: Ability to see the strategic big picture and also distill broad efforts down to small details. Has the ability to ensure information is delivered accurately and within established deadlines.
Critical Thinking and Problem Solving: Ability to anticipate operational/program issues and Identify preventative measures. Identifies, clarifies and resolves complex problems within own work area or team.
Business Acumen: Applies strong understanding of industry practices and integrates subject matter knowledge with planning, program and projects.
Compensation Data

 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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Technology we use

  • Engineering
    • C#Languages
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    • D3JSLibraries
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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