Syndigo’s program managers are responsible for the day-to-day management of major retail/distributor implementations & ongoing programs/project/technical support.
This means they will act as client liaison and is responsible for planning and meeting program objectives, and direct the program management efforts across all Syndigo products.
Management of requirements gathering, scope, time, cost management, quality, human resources, communication and risks based on the level of integration will also be tasked to the program manager. Additionally, they will provide technical support to onsite users regarding workflows and issues such as feed failure, and be accountable for pulling/pushing key performance reporting to clients to provide insights into the systemic & people processes established.
This role requires the ability to identify issues, creates hypotheses, and execute analysis; translates data into meaningful insights; present recommendations to key decision makers. It will mean working with multiple internal stakeholders including account executives to develop and present quarterly business reviews, highlight improvement opportunities, and potential to grow and strengthen the business relationship shared objectives.
Implementation: Manages the complete project life cycle, including discovery, analysis, estimation, development, quality control, delivery, and maintenance phases in conjunction with the product & technical implementation teams
Requirements Definition: Leads requirements gathering sessions with the client’s business and IT users to clearly define and document the business need, working with the client to determine which needs are met by the core application and which needs would fall under a services agreement.
Solution Design: Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering and development teams.
Scope: Manages program scope according to program requirements and client constraints.
Time: Develops and maintains program plans, including analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.
Cost: Responsible for creating program estimates, tracking program expenses, managing forecasted against actual costs, and meeting budgeted hours. If applicable.
Quality: Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.
Human Resources: Influence without authority. Manages resource constraints, performs weekly allocation of program resources, and directs resource activities.
Communication: Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Syndigo Corporate offices.
Risk: Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks.
- May require travel for client meetings
- BA/BS degree in Computer Science, Business, and/or related field
- PMP certification preferred
- 5+ years’ experience in project management or client-related position in SaaS
- Must demonstrate excellent analytical, verbal, and written communication skills
- Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans
- Experienced user of Microsoft Project and Excel
- Experience with software packages, including but not limited to Microsoft Office Suite including, Word, Excel, Access, and PowerPoint
- Knowledge of Salesforce and Jira preferred
- Exposure to the retail industry a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)