Program Mgr Tech 2

Job Description

Program Manager, Technology 2

Credit Technology modernizes the Nordstrom Credit customer experience, supporting the platforms and data necessary to acquire and service credit customers across web, text, phone, and in-store channels, as well as mitigate fraud and support collections on delinquent accounts. A Program Manager 2 is part of a key team of technology professionals managing technical

programs that deliver significant business value to Nordstrom and its customers.  Partner with internal stakeholders to develop, design, build and launch technology solutions. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk, and complexity.

A day in the life…

• Combines full understanding of concepts, theories and principles with business insights and manages moderately complex programs
• Knows who customers are and communicates technical requirements to dependent teams. Defines data requirements in both technical and business terms that inform the success of programs
• Uses customer lens to create data measurements to quantify measures for success and recognizes gaps in technical and operational KPI’s
• Possesses base level knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc./.NETCore/C#/AWS/Kubernetes)
• Possesses broad understanding of end to end capability and applies engineering lifecycle knowledge to feature design, task estimation, design review, story creation, triage, schedule, and performance standards
• Reads basic code constructs, understands and identifies estimates of effort to complete engineering work streams
• Ensure application/system health, striving for minimal defects and downtime

You own this if you have…

• 3 + years of Project or Program Management experience
• 3 + years of demonstrated successful program delivery and managing stakeholder relationships
• Management of programs with cross-functional stakeholders
• Experience with a regulatory program such as SOX, PCI, SOC1, SOC2, SOC3, HIPAA
• Prior experience working in an Agile environment
• Technology background, especially in a cloud-based architecture with a deep understanding of software development, passion for data and analytics
• Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions. 
• 4-year degree in related field preferred or equivalent experience
• Prior experience in payments/credit card industry is a plus

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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Pay Range

Annual

Minimum = $

91000

Maximum = $

136500