Senior Technical Program Manager

Job Description

Program Manager, Tech Senior – Credit Tech

Credit Technology modernizes the Nordstrom Credit customer experience, supporting the platforms and data necessary to acquire and service credit customers across web, text, phone, and in-store channels, as well as mitigate collections and fraud. To support these activities, we must also focus on providing a secure, regulatory compliant infrastructure and operational environment. We are recruiting a Senior Technical Program Manager to support our Operations and Compliance team.  Qualified candidates must be able to help foster an inspiring workplace where talented people feel empowered to drive operational excellence, mature compliance practices, and business results.  The engineering team the Senior Technical Program Manager would work with on a day-to-day basis is responsible for supporting the infrastructure for a hybrid operational environment of on-premise and cloud resources.

As a Senior Technical Program Manager on our team, you will work closely with our Product, Engineering Managers, and Compliance and Security teams to help define your team’s roadmap and plans for delivery of innovative and high-quality features. You will partner with other teams across Technology to solve complex technology problems and set the standard for continuous improvement.

**This role is headquartered in Centennial CO however, we are open to candidates in Seattle, Los Angeles and Chicago**

A day in the life..

• Demonstrate customer focus, being mindful of Key Performance Indicators
• Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through SVP level
• Apply experience as well as technical, functional, and regulatory expertise to define the technical components of a multi-year capability roadmap
• Successfully manage resource planning and a large team budget, accurately forecasting 6 months ahead and explaining variances
• Possess strong level knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.)
• Use engineering lifecycle knowledge and prior experience to drive improvements
• Handle competing priorities in a fast-paced environment
• Anticipate and remove blockers that are impeding the team’s success
• Ensure application/system health, striving for minimal defects and downtime

You own this if you have…

• Minimum of 5 years of experience delivering complex software solutions as a Technical Program Manager
• Technology background, especially in a cloud-based architecture with a deep understanding of software development, passion for data and analytics 
• Experience with a regulatory program such as SOX, PCI, SOC1, SOC2, SOC3, HIPAA
• Proven track record of leading large cross-team software projects
• Experience managing stakeholder relationships
• A Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience 
• Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions. 

Who you are. 

• A trendsetter. You thrive in an intellectually challenging environment with leading edge technologies
• A teacher. You’re able to mentor your peers and help our team grow 
• A learner. You have an insatiable thirst for knowledge and greater understanding
• A pragmatist. Your goal is to create useful products, not build technology for technology’s sake 
• An empath. You understand what the customer needs and use that perspective to create the best user experience 

How we work

• With others. We have remote collaboration tools where our teams work together collectively to build out technical solutions
• With transparency. We encourage open dialog and discourse. We don’t encourage silos
• With agility. We don’t believe in following a process for process’s sake. We ship frequently and focus on delivering incremental value
• With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company
• With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company
• With data. We use lean principles and flow metrics to increase transparency and predictability in delivery while collecting feedback for continuous improvement

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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Pay Range

Annual

Minimum = $

106500

Maximum = $

159700