Program Manager

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Services Portfolio Management team is responsible for the strategy, creation, and maintenance of Motorola's Managed and Support services offerings across our global Land Mobile Radio, Consoles, and Private Broadband portfolio. This includes: gathering and prioritizing service and customer requirements; defining the service offer vision and strategy, collaborating with Product and other key work partners to deliver winning service offerings and solutions, and managing the service offer throughout its lifecycle.
Job Description

The Program Manager will be responsible for collaborating closely with the Service Offer Manager to manage the introduction of service offers with an integrated checklist and playbook across cross-functional teams. They will coordinate departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. They will manage projects from inception to completion (or transition), including tracking and evaluation of project performance.

Responsibilities of the Program Manager include, but are not limited to:

  • Managing services projects inclusive of new services introduction, new & updated product / releases introduction and XaaS offerings.

  • Works closely with Service Offer Manager to ensure complete service requirements are understood and obtains project sponsor/stakeholder buy-in for project initiation. 

  • Defines and develops detailed project plans based on the given requirements and scope.

  • Demonstrates best practices for developing schedules and understands the critical path.

  • Monitor project execution to ensure all obligations are met and drive projects to completion.

  • Collaborate with global stakeholders (internal and external) to resolve conflicts and drive successful delivery of projects.

  • Manages expectations of project sponsor and stakeholder with timely communication/escalation of risks/issues, their impact, and mitigation/corrective actions.

  • Recommends corrective actions and implements change.

  • Identifies and mitigates project risks. Owns resolution to any dependency or issue not being delivered by appropriate party.

  • Ensure all project documentation is completed and kept in the appropriate storage.

  • Familiar with waterfall and agile development methodologies and their associated quality assurance methods.

Qualifications:

  • Bachelor's degree in computer science, engineering or similar is preferred.

  • 3+ years of Project Management experience, preferably with experience in Service Implementation, Telecommunications, Radio Communications, or Aerospace/Defense preferred.

  • Demonstrated competency with a project management tool (e.g. MS Project, Primavera, Smartsheet)

  • Demonstrated competency with office tools (e.g. MS Office and Google Suite) and collaboration tools like Jira and Confluence

  • Excellent written and verbal communications skills are necessary.

  • Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.

  • Ability to work independently as well as with a team.

  • Highly organized, structured, and process oriented; team building skills a plus.

  • Able to simplify a complex situation and provide updates accordingly.

  • Experience in video security or cybersecurity is desirable

  • Certified PMP preferred and Agile/Scrum Certification an advantage


Basic Requirements
  • Bachelor's degree
  • 3+ years of project management experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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