Program Support Coordinator

| Chicago

Summary

The Program Support Coordinator plays an integral role in account operations. This role works closely with multiple internal and external stakeholders to address daily client needs and challenges, while identifying and executing opportunities to make meaningful improvements to client operations. This role proactively supports project and status meetings by soliciting input from owners and participants, assuring agendas are in place and accurate and meeting outputs are available in a timely fashion. Perform key tasks to support all aspects of all various stages of projects to help ensure project success. Use project scheduling and control tools to support the monitoring of project plans, and reporting of project statuses. Designs and generates routine and specialized reports for departmental and administrative use. Identifies trends and prepares reports.

 

Responsibilities

  • Support operational client projects including the use of technology and analytical tools to understand the objective in context; assigning the appropriate resources for project completion; maintaining appropriate timelines; communicating regularly to clients and leadership; maintaining accountability throughout the process
  • Communicate findings and recommendations based on client data clearly; couple this with actionable conclusions to drive business decisions
  • Use data analysis tools in our propriety database to help the operations team make informed decisions regarding clients and vendors
  • Provide accurate and timely reporting to all internal and external clients
  • Adhere to key metrics, reports and dashboards including Service Level Agreement (SLA) performance, Work Order aging by status, Support Desk calls by issue and targeted program monitoring
  • Handle issues and problems with a sense of urgency; appropriately identify and escalate issues to team leadership
  • Perform work under general supervision; carefully review the details and accuracy of work performed
  • Foster a positive team environment and may provide coaching or mentoring to team members
  • Ensure confidentiality and accuracy of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

   Professional Skills

  • Proficient Problem-Solving Skills
  • Proficient Learning Agility
  • Proficient Customer Service Skills
  • Proficient Verbal Communication Skills
  • Proficient Written Communication Skills
  • Proficient Relationship Skills
  • Proficient Analysis Skills
  • Proficient Prioritization Skills
  • Proficient Team Work Skills

 

Role Specific Skills

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
  • Experience in CMMS technology preferred
  • Organizational or Project Management skills preferred
  • Candidates with a growth mindset highly encouraged

 

Qualifications

    Minimum Qualifications

  • Bachelor’s Degree or equivalent experience

 

    Other Relevant Qualifications

  • 1-3 years of experience preferred
  • Retail, facilities management experience preferred
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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
How SMS Assist is Building Tech to 'Fix the Business of Fixing Things'
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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