Description

The Project Management Associate is a staff-level role requiring a bachelors degree, strong Excel skills, good attention to detail, excellent written and verbal communications, and the ability to understand concepts and apply those concepts to a variety of specific situations. 

This role is a junior level, associate position with potential for growth into account management or project management.  The role will serve as liaison between internal teams and clients, managing timelines, communicating project updates & details, as well as analyzing, interpreting, and presenting findings based on data to a variety of audiences. 

This role will require being on-site in Syndigo’s office in Lisle on a daily basis. 

DUTIES AND RESPONSIBILITIES:

• Manage all facets of client interaction related to projects and provide timely and relevant status updates to both internal and external contacts
• Define and maintain project checklists and ensure status updates and corresponding deliveries remain on track
• Manage the entire life cycle of the Project from Set-up, to Administration, to Wrap-up
• Resolve all client complaints and inquiries professionally and provide detailed documentation of all interactions
• Provide cross-functional support and make recommendations on any project process improvements to assist in exceeding customer satisfaction and ensure updates are made as necessary
• Ensure adherence to all contractual obligations and maintain and ensure delivery schedule/log for all projects
• Provide report requests and data analysis when needed
• Assist in billing, when needed to rectify any discrepancies
• All other duties as assigned

 EDUCATION AND EXPERIENCE REQUIRED:

• Project Management Experience preferred
• Bachelor's Degree required
• Strong Microsoft Excel experience required
• B2B customer service experience desirable
• Industry experiences in database, software, or consumer goods a plus
• Category Management Process, as well as CPG industry and Retail Segment knowledge is ideal