Project Manager – Product Quality & Measurement

Overview:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, McDonald’s has a legacy of innovation and hard work that continues to drive us to build an even better McDonald's. Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.

McDonald's is a people business, just as much as it is a restaurant business. We strive to be the most versatile brand on the planet by building complementary teams who create delicious feel good moments that are easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas. Our new state-of-the art headquarters, is located in the booming West Loop area of downtown Chicago

McDonald’s goal is to be a modern forward-thinking burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. The Product Quality & Measurement team plays a significant role in achieving this goal by ensuring our POINT-OF-SALE products meet the stringent quality standard set forth by McDonald’s.

The Product Quality & Measurement team focuses on Pilot/Beta testing of upcoming POINT-OF-SALE releases. As well as overseeing the Defect/Problem Management process for our POINT-OF-SALE & Digital solutions. These responsibilities are critical to McDonald’s being able to rapidly produce the level of Quality that our customers expect and want to interact with.

Required



· 4+ years Project Manager experience



· 10+ years professional work experience



· Strong verbal and written communication skills



· Solid understanding of the software development lifecycle



· Customer service focus and appreciation for 24x7 business cycle



· Ability to cultivate and maintain strong working relationships



· Ability to assemble and clearly communicate technical information to all levels of the organization



· Desire to thrive in a fast-paced, often changing, and sometimes ambiguous environment



· Ability to balance multiple challenging priorities successfully



· Ability to understand and lead complex technology solutions



· Passion for customer service



· Energetic, enthusiastic, organized, and customer-focused with a strong attention to detail.



· Desire and ability to build strong, cohesive relationships at all levels of the organization – up, down, and across



· Ambitious leader who actively works to remove barriers to achieving results



· Demonstrated technical acumen



· Bachelor's Degree in IT or business with related experience



Preferred



· McDonald's business experience / restaurant experience



· Mobile or digital experience



· Knowledge of McDonald's POINT-OF-SALE, Cashless, Back-office, and other restaurant technologies



· Experience with the Jira Defect Tracking solution



· Experience with Agile methodologies



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities:



Beta/Pilot Program Management



· Assist Sr. PM with Execution of overall Pilot Test Approach/Plan



· Oversight of Release Base-lining



· Align with Project Stakeholders



· Act as Field Point of Contact for Pilot locations



· Management of Overall Pilot schedule



· Oversight of Daily/Weekly Call Analysis process



· Schedule On-Site Weekly Pilot visits



· Conduct Daily Stand-up w/ Dev & Support Teams (Align on Priorities)



· Manage Remote Monitoring of Quality Indicators/Drivers



· Approve all Status Reporting



· Present Beta/Pilot findings to Stakeholders/Leadership



· Lead Beta/Pilot Lesson Learned efforts



Defect Management POINT-OF-SALE & Digital Solution



· Directly responsible for all Defect/Problem Management Activities



· Oversight of Defect review sessions



· Creation and Closeout of Defect Projects



· Oversight of scheduled Defect Sanitation phase



· Identification/Implementation of Process Improvements



· Work with Release Manager to prioritize issues for upcoming release



· Oversight of Project Dashboard creation and maintenance



· User Review Analysis -Star rating evaluation (Mobile Application/Digital)



· Close out Reporting



· Oversight of Mobile Device inventory (Digital)



Technical Product Ownership



· Apply project management practices to facilitate on-time and on-budget delivery of multiple interdependent initiatives relevant to US business objectives



· Maintain knowledge of each initiatives' milestones, from requirements definition to testing, integration, pilot, and deployment



· Work with Business teams to ensure proper scoping and business needs are achieved during the pilot phase.



People Management



· Directly accountable for Defect/Problem Management team (includes 2 Defect Managers)



· Day-to-day management



· Work with Sr. Project Manager to allocate people resources to projects



· Prioritize work streams to meet business expectations



· Maintain relationships with core product teams



Stakeholder Management



· Field Support, Field Deployment, Quality Assurance & Development, Business Requirements, Project PM



Success in this role requires an appreciation of the 24-hour restaurant business day, essential to understanding customer needs and the environment in which customers and crew interact.



The ideal candidate has a consistent track record of prioritizing and delivering multiple successful solutions, planning complex projects, effective organizational skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business. Although based in Downtown Chicago, IL, occasional travel will be required.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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