Project Manager

| Chicago | Remote
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One North, a TEKsystems company, is a full-service digital agency helping businesses solve complex problems in creative ways. We’re makers, technologists and relationship builders guiding you toward what’s next. Unlike traditional agencies, we stitch together a deep level of expertise across disciplines so that we can do the work of multiple teams. With capabilities in brand and communications, digital experience, technology and infrastructure, and optimization and insights, we can take on any challenge. We deliver the human element to digital so that your big ideas come to life.

JOB OVERVIEW

The Project Manager is responsible for owning, managing, and executing the day-to-day activities on client projects. These activities may include managing the day-to-day aspects of a project, planning and executing future projects, and focusing on client satisfaction initiatives. The Project Manager partners with the team to ensure that One North’s engagements meet all requirements, exceed our client expectations, and are of the highest quality. They must lead from experience in structuring multiple engagements with parallel work streams, spanning digital strategy, brand development, brand strategy, creative, design, user experience, and development that ladders up to both client satisfaction and portfolio health.

RESPONSIBILITIES

• Act as the primary day-to-day contact for both client and internal teams.

• Scope and estimate work collaboratively as part of a cross-functional team to drive the approach and sale of new projects for new and existing clients.

• Manage and report on project budgets against revenue and margin targets, conduct revenue forecasting, identify growth opportunities, negotiate contracts, oversee legal documents, and drive client profitability.

• Manage cross-functional work streams across multiple projects and clients, focusing on upstream design and strategy work with the potential to take digital ideas through build and implementation.

• Ensure the use of best practices and apply lessons learned from previous engagements.

• Help produce project lifecycle documentation, including project plans, status reports, and all other documentation defining individual project requirements.

• Monitor the quality of all aspects of all projects: scope, risk, schedule, budget, delivery, and all associated client communication.

• Contribute to and help manage, internal process improvement initiatives, especially those involving tools and knowledge management standardization and solutions. Collaborate within the organization to develop guidelines and processes that advance the agency’s Project Management discipline.

• Proactively identify issues and risks; know when to escalate issues and when to work through them on your own.

• Pursue opportunities to both lead by example and foster the talents of high-performing team members.

SKILLS & QUALIFICATIONS

• Bachelor's degree or relevant experience required

• At least 3 years of professional, project management experience

• High emotional intelligence with the ability to demonstrate client empathy, while balancing the needs of our business and our team

• Experience in a client services organization or digital agency leading projects ranging from strategy, design, UX, and research

• Solid track record of successfully developing multi-faceted projects from start to completion, on time, and within budget

• Experience resourcing team members across project

• Detail-oriented self-starter with strong planning and organizational skills

• Excellent communication skills, particularly in conjunction with workflow steps, internal and external processes, and client facing presentations

• Effective negotiation and conflict management/risk mitigation skills

• Experience in proposal creation, planning, & project estimation

• Accountability and flexibility, with the ability to work in a fast-paced environment while managing multiple projects simultaneously

• Ability to work well under pressure

• Experience or exposure to delivery of technology implementation projects is a plus, but not required

• Experience working with agile methodology a plus, but not required

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Our office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle streets. However, we're currently working together remotely.

An Insider's view of One North

What are some social events your company does?

We have a couple of holiday parties every year where people can unwind and have fun. Also, there are always things that people are doing around the office that anyone can join in on: Bake sales, tech talks, going out for a drink after work. The people here certainly know to have fun when they want to!

Jeff

Senior Developer

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Architect

What does career growth look like on your team?

You are very much encouraged to grow your career in the direction you choose, whether that’s a linear progression or something totally different. Thanks to my manager’s nurturing of my interests and the company’s support of my education and professional development, I was able to create my own career path and grow into my dream hybrid role.

Alexa

Front-End Designer and Developer

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

What projects are you most excited about?

Recently, I implemented single sign-on for a client’s website and switched their search platform to Solr. This project gave me the opportunity to learn and work with new technologies such as federated authentication, OWIN, Azure Active Directory, and obviously Solr. Becoming familiar with these has been a huge addition to my skillset.

Erik

Architect

What are One North Perks + Benefits

One North Benefits Overview

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Diversity Employee Resource Groups
One North has a [email protected] Employee Resource Group and access to additional ERGs and Employee Networks through our parent company, TEKsystems.
Hiring Practices that Promote Diversity
One North has established an Inclusion & Diversity Working Group that is tasked with attracting, hiring, cultivating and promoting Black talent.
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA. There is also an option to add a Hospital Protection Plan.
Life Insurance
One North provides company-funded life insurance to all full-time employees, with the option to purchase additional coverage if desired.
Wellness Programs
One North's Employee Assistance Program offers a health advocacy feature, and our financial wellness programs provide employees the tools and expert advice necessary to improve their financial health.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
One North employees can allocate pre-tax dollars to a Dependent Care Flexible Spending Account. Nursing mothers who are traveling for work can take advantage of Milk Stork delivery services for free.
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.

We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.

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