What’s Up?

We are hiring a highly motivated Senior Project Manager eager to drive high quality software implementations and provide value to our healthcare system clients. This Sr. Project Manager should be passionate about improving healthcare. Join us to drive personalized and impactful patient experiences to help people easily access the care they need!

Why Now?

What we are doing is working, and we are growing fast! Through Upfront, patients are engaging and booking necessary care (like COVID Vaccines!) at rates 5 – 10x beyond industry benchmarks and platform utilization is growing rapidly as new products are in the pipeline. We are investing now to position us to succeed as we grow.

Who Are You?

• You are excited to learn and inherently curious about how to deliver a better patient experience and create a more valuable healthcare system.
• You are committed to continuous improvement and take a process driven approach to iterating client implementations. You believe a well-documented, detail-oriented plan is a key to a successful implementation. You advocate for our clients with efficient approaches.
• As priorities inevitably shift and pivot, you know how to balance concurrent and sometimes conflicting needs to achieve a win-win. You communicate proactively and offer visibility to progress, potential roadblocks, and successes. 
• While you’re not a technical expert, you are curious, able to understand technology products and value proposition, and bring credibility and confidence to client discussions.
• You’re an active listener, adept at asking the right discovery questions to uncover critical needs and address them.

Role Responsibilities

• Develop concrete, detailed project plans, including timeline, goals, and responsibilities.
• Closely monitor each project to ensure an on-time delivery and client satisfaction. 
• Problem solve and escalate roadblocks to Sr. Director as needed.
• Post-project completion, document and analyze results, identifying areas of opportunity, trends, and successful strategies. Present analysis to Leadership with data to support conclusions and recommendations.
• Offer visibility to Sales on any upsell opportunities within client accounts.
• Provide feedback to Product team of any enhancement requests,
• Support efforts such as case study development or materials preparation
• Other duties as assigned and, while subject to change, can include:
  • Assisting with the triage of support issues.
  • Configuring product to meet client needs.
  • Working with integration team in performing project integration testing.
  • Managing review and configuration of post-implementation requests.

Role Related PHI Access

• This role requires access to all client accounts for purposes of client implementations as well as client environment QA/UAT processes.

Qualifications

• 5+ years of project management experience
• 2+ years of software implementation experience; healthcare technology preferred
• Strong initiative and sense of ownership; problem solver 
• Outcomes-focused with strong time management and prioritization abilities
• High detail orientation with excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite; strong Excel skills

Benefits

• Competitive salary
• Stock options
• Medical, Vision, and Dental
• 401k
• FSA for Medical & Dependent Care
• Commuter Benefits
• Flexible PTO policy
• 14 paid company holidays
• Paid Personal Quarterly Community Service Day