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Resource and Practice Operations Manager, Managed Services

Resource and Practice Operations Manager, Managed Services Practice
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting and managed services firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

Think you’re up to the challenge?
West Monroe Partners is seeking an exceptionally capable Resource and Practice Operations Manager to work as an internal practice manager within our national Managed Services practice. In addition to providing strategy execution and operational support to the practice, you will also work with members of our Shared Services function to drive be st practices in business operations.

What will you be doing?
* Serve as a liaison between the practice area and the Strategic Growth arm of the Corporate Development function and be responsible for providing regular strategy update to the Executive team; oversee practice-wide strategic initiatives and manage working teams as needed
* Work as part of the Managed Services team to prioritize market-facing/chargeable time and professional development of all members of the practice by playing a key role in coordinating practice and business needs.
* Partner with Finance to analyze practice area forecasting related to revenue, resource capacity and service-level agreements. Drive insights from data and reporting to make decisions and recommendations at the practice level
* Provide strategic and operational reporting to practice leadership
* Help to develop, track and provide insights to practice development and business development efforts
* Coordinate staffing decisions and recommendations for Managed Services team members in partnership with practice leadership, service delivery managers, career advisers, and project resources. Coordinate staffing for both project-based and operational chargeable client work, practice development needs (e.g. thought leadership), and business development needs
* Meet regularly with career advisers to understand expertise and key areas of development for all practice resources. Focus on professional development of our people by partnering with Human Resource Business Partners to identify relevant training and other professional development opportunities, and remain aware of employee relations also in partnership with HR.
* Coordinate and execute practice-wide meetings and events as needed

What is required?​
* Bachelor's degree
* Prior professional Services experience
* Strong client orientation and commitment to continuous improvement; ability to proactively network and establish effective working relationships with internal stakeholders
* Prior project management experience within a professional services or managed services organization
* People management experience with the ability to work with and mentor varying work styles
* Experience working with a sense of immediacy, ability to manage competing demands and a diverse set of personalities while maintaining adaptability and flexibility
* Strong communication skills, organizational and negotiation skills
* Prior experience with resource planning tools desired
* Previous experience in managed services or consulting
* Advanced knowledge of Word, Excel, PowerPoint, and Outlook
* Self-sufficient and able to work within a fast-paced and nimble organization
* Strong attention to detail

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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