SaaS Implementation Manager

| Chicago

About You

As an Implementation Manager for our suite of SaaS products, you will play a vital role in the onboarding and training of new clients for the organization, in addition to being a primary point of contact for our fast-growing portfolio of clients. The implementation Manager will need to efficiently manage resources to maximize project completions and expedite project schedules to meet or beat deadlines. Your responsibilities will also include conducting internal research and troubleshooting common client issues, and then escalating to our other teams as needed for resolution. The position will serve as a liaison between the customer and various key operational departments within the organization in order to ensure smooth implementation experiences and customer support projects.

We are looking for a motivated and proactive individual with excellent communication skills, and who is equally comfortable working independently, on a team, or as a team leader, when needed. Our ideal candidate has at least some experience with front-end development technologies including HTML, CSS, MySQL and JavaScript. Does this sound like you? Then read on!

About Us

We are a technology firm with passionate and imaginative individuals that are dedicated finding simple and elegant solutions to complex problems. We work with an exciting mix of national and international companies and also build, support, and market a fast-growing SAAS product used by well-known brands across the country. Our clients constantly rely on us to deliver innovative and effective solutions within the online and interactive space. This position is full-time at our office in Sherman Oaks.

Requirements for the job include:

  • Manage a portfolio of 12 or more concurrent client implementations, utilizing our internal CMS system and custom web tools, in addition to email, screen sharing, and teleconferences
  • Build strong and positive relationships with client contacts for the duration of the project during and post-delivery transition via meetings or conference calls
  • Inform, educate and problem solve with clients to help them understand what they will be getting and the nature of their responsibilities
  • Be highly responsive to client communications and proactively research, troubleshoot and resolve issues.
  • Manage project deliveries from beginning to end and define and confirm scope, ensuring that all specifications are clearly defined to satisfy expectations
  • Prepare, maintain and submit clear and concise activity/progress reports and time
  • Utilize basic understanding of HTML, CSS, MySQL, and JavaScript.

Preferable Qualification

  • 3+ years of related SaaS program management experience in a relevant discipline, preferably a product management or consulting role.
  • Skillful experience using Gantt charting tools, Kanban tools and online collaboration tools such as JIRA and CRM tools such as Salesforce, Zoho, and Intercom.
  • Experience with “Agile” Methodology and an understanding of Release Management
  • Although advanced web development experience is not a requirement for this position, it can be a useful tool for troubleshooting and identifying common customer issues.
  • Ability to laugh at our stupid jokes (and the occasional good ones)

What You Get

  • Competitive starting salary
  • 3+ Weeks paid vacation time
  • 401k Retirement plan with company matching
  • Health, Dental, Vision, and Insurance Benefits
  • Catered company lunch on Fridays and unlimited snacks & beverages in-office
  • A laid-back working environment with top-of-the-line computer equipment
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

An Insider's view of SPINS LLC

What’s the vibe like in the office?

The beauty of our mission lies in the fact that we're impacting all consumers to live healthier and more vibrant lives, and this transcends to our own team members within the office. With our mission in mind, we cultivate an office environment and culture where we support team members to live their best lives.

Rosemary

Chief People Officer

How do you collaborate with other teams in the company?

If you work on the engineering team, you get to understand the end to end process. You are not siloed to one team, you can move into areas you’re interested in. It helps you understand the business

Subha

Engineering Manager

How has your career grown since starting at the company?

I’ve worked with corporate companies for many years and I really love the organic feel of SPINS. I have opportunities and encouragement to do what I need to do to get my work done. If you’re willing to put in time and work hard and passionate, you can do so much more than your job, I get to touch so many things.

Janice

Senior Software Engineer

What makes someone successful on your team?

We bring creativity to obstacles, living principles that drive innovation. We work smart; always striving and learning. We want you to chime in. We want you to be you. We're diverse, confident, collaborative, and unafraid. We don't punish progress which sometimes takes two steps back. We refactor. We're quality, at velocity.

Troy

Chief Technology Officer

What are SPINS LLC Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and two weeks of paid paternity leave (or secondary caregiver leave).

Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.

Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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