Sales Operations Program Manager

| Chicago
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At Sprout Social, our Sales Program Management team is responsible for supporting the processes, systems and tools that our employees utilize, while at the same time providing a world-class user experience to ensure the success of our individual teams. We are entirely SaaS based, prefer lean, modern ways of working and are forging a non-traditional path forward. We are looking for a Program Manager with a demonstrated history of effective problem solving and helping to simplify business processes.

You will ensure that our sales teams have the resources, tooling and processes needed to execute their jobs at a high level. You will partner with our Sales and Marketing teams to ensure that the sales organization is focused and in alignment with broader company initiatives/ goals and standards. You will also be responsible for documentation, directing change management, and helping to improve the efficiency of our selling teams

As the Sales Operations Program Manager, you are a part of our Sales Operations organization that is focused on supporting our Sales and Success organizations that drive, retain and grow revenue for the business.

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

  • 2+ years experience in Sales Operations or Sales Strategy 
  • Ability to accurately forecast and manage project plans on a monthly and quarterly basis
  • Experience with project management tools like JIRA

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • Familiarity with Salesforce CRM and comfortable with manipulating exported data in Excel
  • Experience with sales engagement solutions like Outreach.io, Salesloft or Groove

Within 1 month, you will:

  • Complete Sprout’s New Hire training program alongside other new Sprout team members.
  • Get to know and begin to build working relationships with stakeholders throughout our Sales and Marketing teams, as well as your direct co-workers in Sales Operations
  • Begin working to decompose larger initiatives into smaller, more manageable deliverables.
  • Receive regular feedback on your approach to our current projects and tasks at hand.

Within 3 months, you will:

  • Work with Stakeholders and teammates to create, update, and prioritize quarterly goals into a Roadmap.
  • Participate in the Sales and Marketing planning meetings.
  • Begin to manage projects that influence the direction of the Sales business in 2021
  • Work with Requesters and Stakeholder to produce detailed and effective change requests to set new standards for the teams you support
  • Build connections with members from other teams through active networking and community building.

Within 6 months, you will:

  • Become an expert on our internal processes and begin producing change and process requests to make our teams more efficient.
  • Begin conducting training to drive adoption and best practices.
  • Regularly report on overall project status, create release notes and facilitate the creation of additional documentation.
  • Work and effectively communicate with other groups across the organization to ensure big-picture alignment and cross-team collaboration.

Within 12 months, you will:

  • Be a go-to resource for the teams you support and senior stakeholders in the business
  • Participate in cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership.
  • Be recognized as a subject matter expert at Sprout
  • Establish and begin executing against the long term plan for the teams you support
  • Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2020 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM

Location

131 S Dearborn, 7th Floor, Chicago, IL 60603

An Insider's view of Sprout Social

What’s the vibe like in the office?

We are invited to bring our authentic selves to work. The result is a culture without pretense.

Aja Saunders

Receptionist Systems Specialist

What's the biggest problem your team is solving?

The Growth Activation squad is focused on the challenge of retaining trial users and converting them into subscribers. We find solutions by A/B testing our features, using data science for quantitative analysis, using user interviews for qualitative analysis and working with other teams at Sprout on Growth strategies.

Andrew Kos

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined Sprout, I could count the entire Sales team on one hand. Since then, my career has taken a variety of paths, from training and enablement to assisting our Sales team from a strategic perspective as a Solutions Engineer. Thanks to a workplace environment that fosters growth, I’ve been able to advance my career at Sprout.

Jordan Balkin

Solutions Engineer, Sales & Success

How do you empower your team to be more creative?

Instead of turning down ideas that seem unattainable, we encourage our teams to think through how we can solve challenges in unique ways. By testing and experimenting, we create an environment that fosters innovation and promotes creative thinking.

Jamie Gilpin

CMO

What's something quirky about your company?

At the conclusion of our company wide Kickoff party, tubs of McDonalds cheeseburgers mysteriously appear and rain down on us like a blizzard in the Chicago winter. But a good blizzard.

Molly Jones

Senior Employee Experience Manager

What are Sprout Social Perks + Benefits

Sprout Social Benefits Overview

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our [email protected] program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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