Senior Agile Program Manager - Analytics

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.



Senior Agile Program Manager – Enterprise Data and Analytics

Santa Clara, CA



Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.


People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.



Come join the IT PMO team and work with a talented group of world class Program Managers and Scrum Masters leading ServiceNow’s transformation programs. This team is responsible for driving best-in-class program management, Enterprise level initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced cutting edge technology and analytics.



You will have the opportunity to drive highly visible, cross functional and impactful initiatives from strategy to business outcomes while utilizing next generation PMO framework and platform.


What you get to do in this role:

  • Responsible for taking large Enterprise Data and Analytics programs from business case through post-implementation and benefits tracking
  • Drive crucial conversations with senior leaders in business and IT to define strategic business case and measurable benefits
  • Drive all PMO activities in coordination with a team of senior technical and non-technical professionals dedicated to the implementation and enablement of company-wide data and analytics platforms
  • Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, cross functional scrum team dependencies, create release schedules and related staffing plans.
  • Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment and enablement
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
  • Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
  • Learn ServiceNow products and Now platform for Now on Now initiatives
  • Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors
  • Manage one to many scrum teams applying Agile principles, practices, and theory
  • Promote organizational understanding of Agile roles, lead teams and individuals to transition from waterfall to Agile
  • Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking


In order to be successful in this role, we need someone who has:

  • MUST HAVE 10+ years of project / program management experience
  • MUST HAVE at least 5 years of experience managing IT projects in data and analytics domain
  • Demonstrated program management experience in implementing business systems at enterprise level
  • Wide understanding of enterprise business processes and operating models, including sales, marketing, product and customer related workflows and analytics.
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
  • Functional knowledge of business processes; experience with Enterprise data and analytics ecosystems
  • Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
  • Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
  • Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
  • Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
  • Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing obstacles. Has a track record of overcoming project crisis.
  • Agile Scrum Master Certified




ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement


Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
More Jobs at ServiceNow37 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Project Mgmt
Data + Analytics
Data + Analytics
Design + UX
Data + Analytics
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs