Senior Consultant, Organizational Change Management (OCM)

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting?  Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
West Monroe Partners is currently in search of a high-performance individual with experience implementing organizational change management (OCM) strategies and the entrepreneurial capability to grow and thrive in an expanding Operations Excellence practice to serve as a Senior Consultant focused on OCM. At West Monroe Partners, you will have the opportunity to own your own career while engaging in high impact projects.

* West Monroe Partners’ Operations Excellence practice applies practical organizational change management solutions and proven methods to help our clients: Prepare for and sustain changes driven by one or multiple initiatives.
* Realize the business value of those change initiatives.
* Build change readiness capability – sustaining immediate changes and adapting to future ones.

Our clients’ change programs range from short strategic engagements to large transformational programs.  Project duration ranges from four weeks to six months or even beyond a year.  Our client services include change management assessment, strategy development, planning, leadership engagement, communications, training solutions, and organization alignment.

Preferred capabilities:
We are looking for candidates with 4-6 years of experience developing and successfully implementing organizational change management solutions in support of large scale process/technology projects or other transformational initiatives. Candidates should also have experience in helping to develop and enhance supporting methodologies and tool sets, as well as integrating these with other consulting solutions (e.g., technology- and industry-focused practices).

Successful candidates will have experience in the following types of ac tivities:
* Identifying and documenting organizational impacts of change initiatives with supervision
* Conducting stakeholder interviews and analyzing stakeholder needs
* Contributing to change management strategy development

Enabling transformational initiatives through effective execution of OCM strategies, including:
* Developing, communications and training plans
* Identifying change risks and developing mitigation strategies
* Designing and developing materials and executing communications plans
* Designing, developing, and assessing training material (instructor-led, web based, and/or self-study content)
* Conducting train-the-trainer sessions and training activities
* Providing people-oriented post-implementation end-user support

Sr. Consultants focused on Organizational Change Management at West Monroe Partners have three primary responsibilities:

Client Delivery:
* Conduct initial stakeholder analysis and develop recommended change management approach and strategy
* Identify issues and risks related to organizational change and develop mitigation strategies
* Lead efforts to execute change management recommendations across areas such as vision/value definition and measurement, change communication, leadership engagement, organization alignment, and change sustainment
* Ensure the readiness of the client organization(s) for a variety of changes including new technology/processes, mergers/acquisitions, new organization strategy or other change efforts
* Assist Project Manager with managing project economics including tracking project budgets, creating and delivering invoices, and managing collection process
* Mentor and develop staff on the job and through formal and informal feedback

Practice Development:
* Participate in and support the national team in development and enhancement of the firm’s organizational change management methodologies, tools, and other collateral
* Actively participate in thought leadership activities such as blogs, white papers, and other related efforts
* Identify new opportunities to collaborate with other practices
* Coach and manage other consultants -- actively participating in the performance expectation process
* Actively participate in recruiting and retaining of other top-quality consultants

Business Development:
* Participate in meetings, development of proposals, and other efforts related to organizational change management
* Create work plans, pricing estimates, and risk assessments for opportunities
* Participate in our business development process as a subject matter expert
* Actively build a professional network and affiliate network in the local community

Qualifications:
* Bachelor’s degree in related discipline (e.g., Economics, Business Management, Psychology, Communications, Organization Behavior, Organization Development or similar fields)
* 3-5 years of experience providing change management solutions in support of large scale process/technology projects and/or other transformational initiatives
* Experience in change management areas such as communications, training and performance support, leadership engagement, and change network management
* Prior consulting from either a large/strategic consultancy or internal corporate change management group is preferred
* Demonstrated success within one or more of West Monroe Partners’ core industries including Energy & Utilities, Healthcare, Manufacturing, Insurance, Consumer Products, Banking and/or Private Equity
* Must have experience in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients
* Strong project management methodology background, including schedule, scope, issue and risk management experience
* Excellent interpersonal, written and oral communications and customer relations skills
* Ability to work permanently in the United States without sponsorship
* Ability to travel up to 70%

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.