Senior Provider Relationship Manager, VMO
The Senior Provider Relationship Manager is responsible for overall relationship management for McDonald's Global Technology’s portfolio of providers. You will handle provider strategy implementation and champion the delivery of VMO’s value and effectiveness globally. Additionally, you will liaise and collaborate with Global Technology and business units and partner teams, McDonald’s senior management, owner operators and our providers.
You will represent McDonald’s objectives in any contract negotiations and establish and optimize new and existing provider relationships, ensuring successful delivery initiatives. You will manage the full provider lifecycle including: identifying, negotiating, on-boarding, establishing and maintaining governance, managing service delivery and performance and, as required, off-boarding.
Handle assigned key Global Technology providers portfolio and the overall success of those relationship(s)
Key Responsibilities:
- Identify, negotiate, and on-board new suppliers
- Execute contractual changes with key partners
- Lead development/facilitation/reporting of the provider performance scorecard (Executive, Functional, Operational reporting).
- Facilitate the resolution of chronic, systemic and/or critical contract or performance issues/disputes
- Monitor provider’s contract performance against defined terms, conditions, and service level methodology to handle all deliverables and obligations
- Ensure McDonald's partners understand our contractual obligations and monitoring our compliance to them
- Lead the contract benchmarking and renewal process with engagement from our partners
- Review, validate and approve provider invoices to ensure alignment with contract approved pricing and terms/conditions
- Align VMO’s strategy, procedures and processes with other Global Technology teams as well as partner teams