Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Summary
Affirm's Service Infrastructure team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers and scales efficiently to stay ahead of business growth is essential to Affirm's success story. Service infrastructure organization is responsible for building and scaling foundational infrastructure across multiple AWS regions, Multi-region/DR strategy, Kubernetes (K8s) fleet management, Capacity Engineering, Observability, and SRE to enable high availability and reliability for Affirm partners and customers. We pride ourselves on our culture across engineering design, architecture, writing detailed tech specs, and automating running large-scale operations via code.
The Senior Staff Technical Program Manager (TPM) role within Service Infrastructure is at the heart of fulfilling the team's mission of building world-class foundational infrastructure to scale Affirm for future growth. As a TPM lead, you will be part of the core service infrastructure leadership group driving large cross-organizational programs across engineering stakeholders. You will partner closely with the rest of the leadership team to develop the strategic roadmap and execution rhythm for core service infrastructure priorities.
What you'll do

• Lead complex, multi-disciplinary, and highly visible technical projects in service of our team's mission of reliable, compliant, and easy-to-use data.
• Coordinate across many engineering teams through the full project lifecycle including requirements gathering, development milestone planning, execution, and delivery.
• Present status updates (progress, plan, risks, etc) to the executive team based on the technical risks and challenges with inputs from stakeholders that include legal, security, and engineering teams.
• Face of the team working with cross-engineering stakeholders on the infrastructure requirements and prioritization framework.
• Develop expertise in the Service Infrastructure domain shaping the organization's strategy for years to come.

What we look for

• 8+ years of experience in technical program management roles.
• An organized and strategic approach to collaborating across multi-disciplinary teams.
• Track record of successfully working on large scale infrastructure initiatives
• Stellar written and verbal communication skills
• Excellent soft skills to establish good rapport and working relationships
• Obsesses over getting the details right but knows how to ship on time

Location - Remote U.S.
Grade - USA32
#LI - Remote
Affirm is proud to be a remote-first company ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado's Equal Pay for Equal Work Act , the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here .
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report .
We also believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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