Senior Strategic Consultant - Continuous Improvement (Remote) at Epsilon

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Company Description
Epsilon's Strategy & Insights consulting group is currently recruiting talented individuals to join the Change Management team. Epsilon is seeking a dynamic Senior Consultant, Strategy Consulting / Change Management to work with Fortune 500 clients. Key responsibilities include continuous process improvement (CI) assessment, design and activation in the context of implementations of real-time marketing technologies.
Epsilon Strategy's Change Management Practice delivers organizational design, governance and CI/process optimization services by combining traditional management consulting methodologies with digital marketing and technology experience. The mission is to help Fortune 500 CMOs, CDOs and CTOs transform their marketing organizations to adopt, grow and capitalize on the latest, disruptive marketing technologies and tools.[RC1]
The Change Management Practice is part of the broader Strategy & Insights consulting group, whose mission is to maximize marketing ROI for our clients through data-driven marketing strategies and world-class business consulting, that drives inspirational experiences for the brands we serve, in the following areas: Customer and market insights, strategic planning and transformation, and experience design.
Senior Consultant, able to support change management teams specifically with process continuous improvement solutions. Works on complex process issues for enterprise level clients as part of a consulting team responsible for improving client digital marketing processes with the goal of full adoption and realization of new ways of work and related digital technologies.
Senior Consultant will support efforts for client engagements with the following expectations:
  • Contribute as part of a team of strategy consultants and work day-to-day on client service engagements
  • Consult and drive clients through the assessment of current process "waste", design of improved processes and the activation of continuous improvement (CI), applying and leveraging multi-channel marketing industry expertise and best practices
  • Apply analytical skills and structured thinking to not only solve process inefficiencies but also optimize client process for digital technology adoption
  • Work with internal cross-functional teams where continuous improvement (CI) is part of multi-disciplinary solutions for our clients
  • Leverage process improvement frameworks and LEAN methodologies (e.g. SIPOC, AAR, etc.) learned "on the job" or through Epsilon provided training
  • Process-oriented thinker with a background in using frameworks and methodical steps to identify process improvement
  • Structured thinking and the ability to assist in the facilitation of process working sessions among clients and peers across all levels of an organization
  • Knowledge of digital market trends and key consulting frameworks
  • Knowledge of change management in the digital marketing environment and typical "people & process" challenges our clients face as they activate new ways of working and related digital technologies.
  • Basic understanding of digital marketing operations and related tools & technologies.
  • Strong communicator to both internal and external constituents.
  • Business writing acumen, can convey complex ideas clearly and concisely for professional audiences.

In addition, the ideal candidate would also have many of the qualities below:
  • Proactive self-starter with high level of initiative to ensure follow-through while delivering high quality to Epsilon clients
  • Collaborator, and team-oriented
  • Ability to synthesize complex concepts in simple terms
  • Strong oral and written communicator; create high quality documents and deliverables using Microsoft Office and other applications as needed
  • Familiar with best of breed marketing tools including social media monitoring, business intelligence, campaign management, digital analytics, content management, and offer management

  • 5+ years of professional experience
  • Bachelor's degree required and an MBA or master's degree equivalent is preferred
  • Certification in project management, agile or lean methodologies preferred
  • Management consulting expertise preferred
  • Advanced-level tool knowledge including Project, PowerPoint, Excel, and Word

• Experience with a traditional management consulting firm is strongly preferred.
Job Description
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.


Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.


VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.


Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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