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Site Experience Manager

| West Suburbs

What You Will Do:

As Site Experience Manager, you will drive the prioritization and delivery of new functionality to optimize the ProFlowers online shopping experience and deliver meaningful business results.  You'll identify, define, prioritize and partner to deliver solutions to enhance the customer experience utilizing a data driven approach across all related devices. Our ideal candidate has experience using data to derive insights into consumer shopping behavior and the ability to use that insight to identify necessary enhancements to improve the user experience, resulting in higher engagement, conversion, and stickiness. You are collaborative, concise and have a persuasive communication style that encourages partnership and commitment from Product teams to deliver enhancements to drive the business.

Your Key Accountabilities:

  • Responsible for managing the site enhancement and functionality list on behalf of the business team, partnering with the IT function including weekly review and prioritization, identification of big win opportunities, and support of build and execution including frequent site functionality audits to identify optimization opportunities to enhance the customer shopping experience.
  • Partner with Site Merchandising team to develop recommendations on site functionality, navigation optimization and other planned site enhancements including a full site redesign, and all new future site functionality.
  • Will create business cases to define, determine and articulate prioritization of enhancements and functionality.
  • Partner with Product teams to determine and execute test plan for new functionality and enhancements.
  • Recap and communicate outcome of tests and deployment of new functionality.
  • Develop testing and measurement plan for enhancements.
  • Maximize analytics usage, and site metrics for click through, page view, product view, conversion rate, bounce rate, abandon cart rate -- responsible for growth of all metrics to support sales growth.
  • Collaborate to develop a process for defining and submitting business cases for new/enhanced functionality, scoping necessary work, prioritizing requests, managing through delivery and measuring and recapping performance.
  • This individual will constantly be looking at trends in site experience and site merchandising across the industry and online space, benchmarking competitive campaigns, newly released functionality, and working internally to identify key opportunities and gaps.
  • Flexible, organized, and data driven, this individual will be responsible for constant communication with the broader ProFlowers team looking for inputs on site enhancements helping to define, prioritize and communicate this list. This individual will also be constantly interfacing and partnering with IT.

What You Will Contribute:

  •  3-5 years of eCommerce site experience management
  •  Bachelor's degree, likely in marketing or business management, MBA preferred
  •  Passion for eCommerce and customer experience and driving innovation
  •  Experience launching large complex site functionality enhancements
  •  Leadership experience and comfortable with project management.
  •  Ability to work in a fast-paced environment
  •  Experience working in a customer-facing business
  •  Ability to develop key business strategies and execute on them resulting in an impact to the business.
  • Strong communication skills, ability to represent the interests of a broad group of stakeholders
  • Proven experience leveraging quantitative data analytics within web analytics platforms to solve business problems, uncover opportunities and develop strategies.
  • Capacity to work well in team environment
  • Highly Proficient in MS Excel, Word, Outlook, and web analytic platforms (preferably Omniture/Adobe Analytics).
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

In the heart of the Loop! We also have an office in Downers Grove, IL.

What are FTD Companies Perks + Benefits

FTD Companies Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), Employee Stock Purchase Plan (ESPP), life, accident and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions.
FTD Companies, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our diversified portfolio of brands such as ProFlowers, ProPlants, Shari’s Berries, Sincerely, etc.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
401(K) Matching
Discretionary match of 50% on the first 6% of your of pre-tax or post tax deferral. To maximize the employer match, you will need to contribute 6%. Vesting is at 25% each year
Employee Stock Purchase Plan
The Employee Stock Purchase Plan (ESPP) provides employees with an opportunity to share in our growth and to purchase shares of our common stock without payment of brokerage costs, at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Pet Friendly
At some locations, employees can bring their dogs to work.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
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