Software Implementation Specialist

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Implementation Specialist
Reports to: Director of Customer Experience

Who You Are

You will thrive here if you are highly self-motivated and self-directed and in your professional work, you consider your end user to be of highest importance. You desire autonomy and full ownership of your work product, including willingness to tackle projects head on. You have 2+ years of experience in software implementation or consulting with a proven track record of managing or supporting complex implementation projects. You have excellent interpersonal skills and time management capabilities. An understanding of financial services and how Compliance, Risk, and Legal departments function is preferred but not required.

Job Description

  • Partner with the Sales, Product and Compliance teams to play an integral role in the post sales process with Ascent customers.
  • Work with the Director of Customer Experience to build a good understanding of customers’ needs to allow for an easy transition from sales to implementation. During the transition process, convey awareness of which features the customer has expressed an interest in order to help achieve the customer’s goals.
  • Create and establish best practices within the Implementation function.
  • Manage the end-to-end client onboarding process across several implementations of various sizes and complexities simultaneously.
  • Utilize mode and excel reports for data analysis throughout implementation.
  • Support program and project teams; coordinate and delegate cross-project initiatives
  • Serve as a primary point of contact for all customer related issues and requests during implementation
  • Ensure that all customer feedback is received and escalated to the appropriate team to ensure delivery of customer objectives

Skills:

  • Possess a solid understanding of financial services and how Compliance, Risk and Legal departments function
  • Comfortable proposing and implementing creative ideas and solutions
  • Ability to take initiative and work independently
  • Establish rapport and building strong relationships with customers and Ascent employees across all teams within the company
  • Manage multiple engagements and work on cross-functional teams in a fast-moving environment, while maintaining devotion to detail-oriented work
  • Demonstrate excellent interpersonal skills with ability to build sincere business relationships and deal effectively with relational challenges if they occur
  • Excellent knowledge of change management principles
  • Promote positivity in everyday interactions with customers and employees alike
  • Knowledge of Mode and Excel preferred but not required

Experience:

  • 2+ years of Implementation Project Management within Technology or Saas Solutions company, having organized and led technology implementations with repeated success
  • Collaborative mindset with a willingness and capacity to learn and problem solve
  • Proven ability to take initiative and work independently as needed
  • Proven experience to manage difficult conversations with both internal and external stakeholders
  • Experience in process improvement
  • Experience working with CRM software
  • Understanding of the Financial Services industry as it relates to Compliance, Risk and/or Legal is a plus

Benefits

Ascent employees enjoy many benefits and perks, including:

  • Competitive compensation
  • Medical, dental, and vision insurance; premiums paid 95% for the individual 
  • Medical HSA/FSAs
  • Life insurance 
  • 401K 
  • Disability benefits
  • Commuter benefits
  • Dependent Care FSA 
  • Flexible PTO
  • Professional development stipend
  • Charitable matching gift program
  • The opportunity to work with smart people on challenging problems!

Who We Are

Ascent is a Chicago-based startup that closed its Series B funding round of $19.3M in Fall 2019. The team has since grown to 45+ full time employees, led and supported by an executive team and board of directors with extensive experience in technology, regulatory compliance, sales and business operations. Ascent serves global financial institutions such as ING and CommBank, and is also working directly with regulators around the world in order to continually improve and advance our product.

A first mover in building proprietary RegulationAI™, Ascent delivers market leading regulatory knowledge as a groundbreaking new way for financial firms to manage compliance. It is our mission to help our customers protect their business from regulatory and reputational risk while reducing their overall cost to comply. 

We prioritize diversity, equity, and inclusion and believe strongly that a team with different backgrounds and perspectives produces better results. Together, we are solving a $64 billion global problem in regulatory compliance. Watch this video to learn more about what we do.

Ascent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • HubSpotCRM

Location

Our neighborhood is your neighborhood! Ascent has embraced a remote culture with a collective commitment to virtual teamwork and open communication.

An Insider's view of Ascent

What are some social events your company does?

Our leadership really believes in building and strengthening our community here at Ascent. We have regular, non-work-related opportunities to connect virtually, including social breakout sessions, lunch & learns (including cooking demos and magic shows!) and games.

Shubhangi

Regulatory Intelligence Analyst

What's the biggest problem your team is solving?

My team coordinates work that needs to be done by both people and machines. We do this by creating delightful interfaces/experiences for our users and by augmenting our workflows with machine learning to produce work that’s intuitive and efficient. This means my team gets to play with fun tech from the frontend all the way to the back.

Conrad

Senior Software Engineer

What makes someone successful on your team?

Prior to joining Ascent, I used to believe "brilliance is evenly distributed but opportunity is not". Here at Ascent, irrespective of your gender, race or color, the opportunity to impact and change the world around you is evenly distributed and all anyone would require to succeed is the passion and desire to solve problems.

Sunkanmi

Software Developer

How do your team's ideas influence the company's direction?

Our job as a leadership team is to provide context, not solutions. The people working directly on a project are in the best position to make decisions, so we hire smart people and then trust them. We're here to support our teams and to make sure efforts are aligned across the company.

Chris

CTO

What are Ascent Perks + Benefits

Ascent Benefits Overview

Everyone brings a unique set of skills and talents, and we want to take advantage of everything you have to offer. We also want to make sure you get as much out of this opportunity as you put in, and we’ll give you the support you need for Ascent to be a transformational period of growth in your career.

Our team enjoys a number of benefits and perks, including:

Competitive compensation
- Medical, dental, and vision insurance; premiums paid 95% for the individual
- Medical HSA/FSAs
- Life insurance
- 401K
- Disability benefits
- Commuter benefits
- Dependent Care FSA
- Flexible PTO
- Parental Care Leave
- Backup child/senior/pet care stipend
- Professional development stipend
- Charitable matching gift program
- The opportunity to work with smart people on challenging problems!

Culture
Volunteer in local community
Partners with Nonprofits
Charitable Matching Gift Program - annual match of employee donations to organizations of their choice
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid Long Term Disability provided, covering up to 60% of annual salary. Voluntary Short Term Disability is also available.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Multiple plan options with Blue Cross Blue Shield, as well an HSA (Heath Savings Account).
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
There is an on-site gym in Prudential Plaza which is free to employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Ascent offers Dependent Care FSA
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Ascent also provides 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Ascent offers a completely flexible scheduling and work from home policy.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Ascent offers a generous professional development stipend per year.
Diversity Program
Lunch and learns
Ascent hosts bi-weekly lunch and learn meetings with internal and external speakers.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We want to create an environment where people can do their best work. That means supporting our employees in their careers, in their health, and in their lives. We're always looking for ways to concretely demonstrate these values. For example, we pay 95% of our employees' individual health premiums!

More Jobs at Ascent3 open jobs
All Jobs
Data + Analytics
Marketing
Project Mgmt
Marketing
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Ascent's full profileSee more Ascent jobs