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Software Training & Implementation Consultant (Professional Services)

| Chicago

We are seeking a self-motivated, intelligent, puzzle-loving problem solver who wants to help nonprofits use technology more efficiently. Above all else, you must be passionate about delivering best-in-class customer service. As a consultant, you will own the client onboarding and training process from beginning to end, helping new clients make a smooth transition from their previous fundraising and/or donor management systems to NeonCRM. You will also get to work with current clients to ensure they are implementing best practices and using NeonCRM to its fullest potential. 

 

RESPONSIBILITIES

  • Serve as the onboarding project leader, taking responsibility for the overall success of new client implementations of NeonCRM products and integrations
  • Review and analyze client data, conduct data consultations with clients, and prepare data import rules for our software engineers
  • Lead live web-based product training webinars
  • Contribute to the continued development of our training curriculum
  • Develop extensive working knowledge of our products

 

BASIC QUALIFICATIONS

  • 1+ years in a training or teaching role, with ability to convey technical subject matter to non-technical audiences
  • Advanced knowledge of Microsoft Excel and familiarity with tools such as VLOOKUP
  • Experience working in a SaaS environment or with a similar CRM platform
  • Proficient with CiviCRM, Raiser's Edge or Salesforce highly preferred
  • Strong customer service background
  • Excellent analytical, organizational, and problem-solving skills
  • Strong attention to detail
  • BS or BA required

 

ABOUT US

  • 80% of our team comes from a nonprofit background, and we’re driven to help our clients make a difference in the world - learn more on our careers page
  • Collaborative office environment that welcomes fresh ideas and allows you to make an impact
  • Great company culture – rated 4.7/5.0 on Glassdoor
  • INC. 5000 List of America's Fastest-Growing Companies for three consecutive years
  • Benefits include health/dental insurance, vacations, sick days, family leave, 401k with company match, pre-tax transit benefit program
  • Casual work environment, weekly staff social hour, regular company outings, stocked food pantry, and a convenient Ravenswood location with parking and close to public transit (CTA Brown & Metra UP-N Lines)

The position is based out of Chicago, IL and remote work arrangements will not be considered. 

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